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E-Payment Systems, Competitive Advantage, and Customer Satisfaction in Nigerian Banking Industry

Author

Listed:
  • Kolawole L. Fijabi

    (Precious Cornerstone University, Ibadan, Oyo, Nigeria)

  • John T. Oladapo

    (Precious Cornerstone University, Ibadan, Oyo, Nigeria)

  • Opeyemi B. Kareem

    (Precious Cornerstone University, Ibadan, Oyo, Nigeria)

Abstract

The study examined the relationship between e-payment systems and competitive advantage in the Nigerian banking industry and how consumer satisfaction mediated the relationship. The population of the study is the listed banks in Nigeria. Five banks were selected from the 12 listed banks in Nigeria along with their customers. The study made use of the survey research design with the use of questionnaire and face to face interview. Data were analyzed using Excel and Statistical Packages for Social Sciences (SPSS). The Chi-square test was used to measure the strength of associations between variables. The findings from this study revealed that customers were satisfied with the current e-payment options offered by banks. The three hypotheses tested showed significant effect of independent variables on dependent variables which led to the rejection of null hypotheses hence alternate hypotheses were accepted (p-value

Suggested Citation

  • Kolawole L. Fijabi & John T. Oladapo & Opeyemi B. Kareem, 2024. "E-Payment Systems, Competitive Advantage, and Customer Satisfaction in Nigerian Banking Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 1451-1468, July.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:1451-1468
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    References listed on IDEAS

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    1. Sadia Khatoon & Xu Zhengliang & Hamid Hussain, 2020. "The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector," SAGE Open, , vol. 10(2), pages 21582440209, June.
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