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The Influence of Doctor Service and Facilities on Healthcare Service Quality

Author

Listed:
  • Anne Suria Marliane

    (Faculty of Economic and Business, Universitas Islam Bandung, Indonesia)

  • Muhardi

    (Faculty of Economic and Business, Universitas Islam Bandung, Indonesia)

  • Albert Hendarta

    (Faculty of Economic and Business, Universitas Islam Bandung, Indonesia)

Abstract

To support the basic human rights provision, The Indonesian government issued several policies. One of these policies is the Health Insurance program issuance in 2014. With the issuance of the program, doctors and healthcare facilities must follow certain procedures, while also providing enhanced services to optimize healthcare service quality. This research is a quantitative study using descriptive and inferential statistics, conducted on 94 people as the sample in this research. Based on the results of this research, it was revealed that doctor service and healthcare facilities simultaneously affect service quality insignificant ways. Based on a further detailed test, both doctor service and healthcare facilities are also proven to partially provide a significant effect on the quality of service. Based on these results, it can be concluded that by improving the quality of doctor services and healthcare facilities, service quality in healthcare facilities will improve significantly and will lead to optimized patient satisfaction.

Suggested Citation

  • Anne Suria Marliane & Muhardi & Albert Hendarta, 2023. "The Influence of Doctor Service and Facilities on Healthcare Service Quality," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 1971-1978, July.
    • Handle: RePEc:bcp:journl:v:7:y:2023:i:7:p:1971-1978
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    References listed on IDEAS

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    1. Saad Ahmed Javed & Sifeng Liu & Amin Mahmoudi & Muhammad Nawaz, 2019. "Patients' satisfaction and public and private sectors' health care service quality in Pakistan: Application of grey decision analysis approaches," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(1), pages 168-182, January.
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