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Factors Influencing the Employee Turn Over at Tanzania Telecommunication Corporation Limited, Dar Es Salaam Office

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  • Glory Lelo Surumbu

    (Institute of Accountancy Arusha, Dar Es Salaam Campus, Dar Es Salaam,Tanzania)

  • Ikandilo Kushoka

    (Institute of Accountancy Arusha, Dar Es Salaam Campus, Dar Es Salaam,Tanzania)

Abstract

Employee retention is among the important factors for business sustainability. The purpose of the study is to examine the factors influencing the employee turnover by using Tanzania Telecommunication Corporation Limited (TTCL) as a case study. Specifically, the study examined the impact of Training and Promotion on employee turnover, the effects of working environment on employee turnover and it identified the strategies for reducing employee turnover in Tanzania. This study was conducted in Dar Es Salaam city in its five municipals (Ilala, Ubungo, Temeke, Kinondoni and Kigamboni). The study used Primary data which was collected using questionnaire and interview. Quantitative data was analyzed using Correlation and Regression while the qualitative data was analyzed by content analysis. The findings revealed that Training and Promotion positively influence the Employee turnover. Also working environment positively influences the Employee turnover. Furthermore, the study identified different strategies for improving reduction of employee turnover such promoting high-quality of work relationships and Promotion of job Satisfaction. The study concludes that providing a positive work environment reduces turnover.

Suggested Citation

  • Glory Lelo Surumbu & Ikandilo Kushoka, 2021. "Factors Influencing the Employee Turn Over at Tanzania Telecommunication Corporation Limited, Dar Es Salaam Office," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(11), pages 799-805, November.
    • Handle: RePEc:bcp:journl:v:5:y:2021:i:11:p:799-805
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    References listed on IDEAS

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    1. Lu-Ming Tseng & Chia-Lin Kuo, 2014. "Customers’ attitudes toward insurance frauds: an application of Adams’ equity theory," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 41(11), pages 1038-1054, November.
    2. Ryan, James Christopher, 2016. "Old knowledge for new impacts: Equity theory and workforce nationalization," Journal of Business Research, Elsevier, vol. 69(5), pages 1587-1592.
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