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Supply Chain Management in the Light of Enterprise Resource Planning (Selected Criteria: Services and Satisfaction)

Author

Listed:
  • Shima Baradaran Ghanad

    (Ph.D. Student, Department of Industrial Management, Yazd Branch, Islamic Azad University, Yazd, Iran)

  • Mohammad Mehdi Jarini

    (Ph.D. Student, Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran)

  • Hamed Shakerian

    (Ph.D. Student, Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran)

Abstract

Enterprise resource planning can influence the supply chain management in Ceramic and Tile industry. By exploring the literature review and the main variable indicators, the enterprise resources planning is on the supply chain management which its subsidiary hypotheses such as system, satisfaction, agency information, services and task force were investigated. The population included Tile and Ceramic experts of Yazd province (Iran). Sampling was done based on snowball method and a questionnaire was used for data collection. Inferential statistics (factor analysis, path analysis, and structural equation) was used for data analysis via SPSS and PLS software. The results of data analysis showed that the hypotheses of satisfaction and services were approved. Consequently, some suggestions were offered about Tile and Ceramic industry.

Suggested Citation

Handle: RePEc:bco:mbrqaa::v:5:y:2018:p:34-46
DOI: 10.32038/mbrq.2018.01.04
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