The Impact of Human Resource Performance Management Process on the Success of the Organization: Case Study – Kosovo

It is already known that performance management represents a set of processes and practices of human resource management, i.e. activities that aim to achieve the goals of the organization in the best possible way. In fact, there are numerous studies which are dedicated to the performance management process, showing that this process is now not only applicable in various organizations, but is also the object of analysis to improve it ongoing. Moreover, in organizations in Kosovo, there has been a lack of studies about this process over the years. Previous research has proven that the human factor is one of the key components of a successful organization. As a result, good human resource management with special emphasis on performance management practices and processes can be considered as a successful way to achieve the objectives that the organization aims. Therefore, the main objective of this paper focuses on performance management which is measured through human resource management practices and processes, defining the success or failure of the organizations in Kosovo. Thus, for the realization of this paper, we conducted a survey through a questionnaire that we distributed to employees and managers of organizations throughout the territory of Kosovo. The findings have shown that recruitment and selection, performance appraisal, training, reward system and career development are important factors in the performance of the enterprise. Considering these factors and their importance, the study provides recommendations and suggestions for improving these processes and human resource management practices for the researched organizations and broader.