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Complaining Behaviour and Consumer Safety: Research on Romania Online Shopping

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  • Adriana Girneata
  • Cosmin Octavian Dobrin

Abstract

In the last decade, new economic phenomena have emerged and their implications regarding consumer wellbeing need a thorough analysis. Synthesizing statistics in the European Union, it revealed a tendency in recent years of increasing the number of notifications on products that pose safety or security risks to consumers as well as a rising number of buyers resorting to online shopping. Utilizing new data collected through the statistical survey research method, the paper represents a study on the complaining behaviour of Romanians who opt to purchase products from online stores, as members or the European Union, their consumer safety regarding online shopping and the degree to which they are properly informed and know their rights. The results showed that Romanian consumers are circumspect about purchasing products online. However, they tend to be occasional buyers and they are reluctant regarding registering complaints concerning noncompliant products purchased online due. The paper provides an original study on complaining behaviour and consumer safety in Romania regarding products purchased from the internet and the identified solutions can lead to an improvement of consumer protection in the online environment.

Suggested Citation

  • Adriana Girneata & Cosmin Octavian Dobrin, 2015. "Complaining Behaviour and Consumer Safety: Research on Romania Online Shopping," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 1, pages 161-175.
    • Handle: RePEc:bas:econst:y:2015:i:1:p:161-175
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    References listed on IDEAS

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    1. Peter A.G. van Bergeijk, 2009. "Economic Diplomacy and the Geography of International Trade," Books, Edward Elgar Publishing, number 13518.
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    Cited by:

    1. Abdo KATAYA, 2021. "Current Trends and Issues of Luxury Tourism. Empirical Research on Supply and Demand Effects of Covid-19 Pandemic," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 46-54.
    2. Jibai T BILAL, 2017. "Ensuring Transparency And Access To Information In The Management Of Public Institutions Through E-Government," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(1), pages 88-98, November.
    3. Vasile DEAC & Cosmin DOBRIN & Adriana GÃŽRNEAÞÃ, 2016. "Customer Perceived Value €“ An Essential Element In Sales Management," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 6(1), pages 43-55, March.
    4. Cosmin DOBRIN & Adriana GIRNEATA & Mihaela MASCU (UDA) & Oana CROITORU, 2015. "Quality: A Determinant Factor Of Competitiveness €“ The Evolution Of Iso Certifications For Management Systems," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 1062-1073, November.
    5. Hussein Ali Mroueh, 2024. "The Role of Financial Audit in the Corporate Governance Process: An In-depth Analysis," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 36-42.
    6. Vasile DEAC & Cosmin DOBRIN & Adriana DIMA (GIRNEATA) & Laura Violeta VOICU, 2016. "Profit Maximization Through A Differential Pricing Strategy," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(1), pages 234-244, November.

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    More about this item

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection

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