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Strategic adoption trends for automation across the revenue cycle

Author

Listed:
  • Raymond, Amy

    (AKASA, USA)

Abstract

This paper analyses how, while many healthcare organisations are automating portions of the revenue cycle today, there is significant variation in the breadth and depth of automation technology deployed. While robotic process automation (RPA) is helpful, it also has limitations that are easily addressed by more advanced technology, namely artificial intelligence (AI) and machine learning (ML). Identifying best practices for the strategic adoption of advanced revenue cycle automation can help organisations leverage lean processes that reduce the cost to collect, promote strategic customer service tactics and redeploy employees to higher-value tasks that improve the overall patient financial experience.

Suggested Citation

  • Raymond, Amy, 2023. "Strategic adoption trends for automation across the revenue cycle," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 7(2), pages 112-120, December.
    • Handle: RePEc:aza:mih000:y:2023:v:7:i:2:p:112-120
    as

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    More about this item

    Keywords

    revenue cycle management; RCM; revenue cycle automation; artificial intelligence; machine learning; robotic process automation; patient financial experience;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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