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Disruption and opportunity: Harnessing technology to address health disparities and achieve equity

Author

Listed:
  • Pilgrim, Ginger L.

    (Principal, Health Industries Advisory, PwC, Memphis, TN, USA)

  • Mccurtis, Kiesha

    (Director, Health Industries Advisory, PwC Los Angeles, CA, USA)

Abstract

As the COVID-19 pandemic continues unabated, it is reshaping the fabric of the US healthcare system and shifting the ways in which consumers and patients seek care and treatment. The ongoing public health crisis has laid bare fault lines in the healthcare system and highlighted socioeconomic and racial divides that have been prevalent but ignored by many for decades. As with many crises, the pandemic presents both disruption and opportunity. This paper outlines opportunities for healthcare leaders to leverage technology to create robust platforms for virtual care, take tangible action steps to advance virtual care for a more inclusive patient experience and tackle the drivers of health disparities by revitalising organisational diversity, equity and inclusion efforts.

Suggested Citation

  • Pilgrim, Ginger L. & Mccurtis, Kiesha, 2021. "Disruption and opportunity: Harnessing technology to address health disparities and achieve equity," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 5(4), pages 342-348, June.
    • Handle: RePEc:aza:mih000:y:2021:v:5:i:4:p:342-348
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    More about this item

    Keywords

    COVID-19; health equity; health disparities; virtual care;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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