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Rapid healthcare innovation during the COVID-19 pandemic

Author

Listed:
  • Crowley, Steven D.

    (Mayo Clinic, USA)

  • Henson, Jammie M.

    (Mayo Clinic, USA)

  • Andrist, Jesse D.

    (Mayo Clinic, USA)

  • Elsen, Sandra J.

    (Mayo Clinic, USA)

  • Ziegler, Jeff R.

    (Mayo Clinic, USA)

  • Doppler, Julie M.

    (Department of Management Engineering & Internal Consulting, Mayo Clinic, USA)

Abstract

The COVID-19 pandemic challenged healthcare organisations in safely providing healthcare to patients while protecting employees and reducing the spread of the virus. This paper shows how the Mayo Clinic responded by implementing innovations, including screening, testing and tracing patients for COVID-19; expanding telehealth services; adjusting surgical and procedural operations and reallocating staffing and supplies. These changes were operationalised rapidly through the coordinated response from its leadership, partnership of experts across the organisation, prompt decision-making driven by data, redistribution of resources and expedited training. These innovations and methods of rapid implementation enabled Mayo Clinic to safely continue its mission of providing healing and hope to its patients worldwide, and quickly return to financial sustainability.

Suggested Citation

  • Crowley, Steven D. & Henson, Jammie M. & Andrist, Jesse D. & Elsen, Sandra J. & Ziegler, Jeff R. & Doppler, Julie M., 2021. "Rapid healthcare innovation during the COVID-19 pandemic," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 5(3), pages 202-215, March.
    • Handle: RePEc:aza:mih000:y:2021:v:5:i:3:p:202-215
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    More about this item

    Keywords

    rapid innovation; pandemic response; COVID-19;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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