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How one supply chain integrator resolved one investor owned utility’s ageing workforce challenges using a scalable solution

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  • Frank, Dave

Abstract

The US is experiencing a large shift in its labour force due to an ageing and retiring workforce. While this change is consistent across all industries, this case study will examine its effect on one utility company’s supply chain. An influx in industry spending coupled with a labour shortage led to higher utilisation of contract workforce to alleviate labour issues. However, this model brings about new challenges such as resource, material and space shortages as the utility’s support staff is required to support both their internal employees and outside contractors. This case study will describe how the utility partnered with a supply chain integrator to develop a well-planned, flexible and scalable solution that allows the utility supply chain to focus on their internal business units’ core competencies and stakeholders while limiting costs, improving efficiencies and increasing productivity. The utility benefitted from reduced total cost of ownership, supply chain optimisation and reduced risk.

Suggested Citation

  • Frank, Dave, 2018. "How one supply chain integrator resolved one investor owned utility’s ageing workforce challenges using a scalable solution," Journal of Supply Chain Management, Logistics and Procurement, Henry Stewart Publications, vol. 1(2), pages 159-171, September.
    • Handle: RePEc:aza:jscm00:y:2018:v:1:i:2:p:159-171
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    More about this item

    Keywords

    ageing workforce; attrition; supply chain scalability; labour utilisation; total cost of ownership;
    All these keywords.

    JEL classification:

    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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