IDEAS home Printed from https://ideas.repec.org/a/aza/aoe000/y2022v1i1p87-93.html
   My bibliography  Save this article

Lessons learnt: Digital transformation of processes led to a rethinking of how certificates of completion are issued

Author

Listed:
  • Gray, Helen Williamsdóttir

    (IÐAN fræðslusetur, Iceland)

  • Jónsson, Sigurður Fjalar

    (IÐAN fræðslusetur, Iceland)

Abstract

Digital transformation of processes and services is affecting business and everyday life. This paper describes a small training centre in Iceland that has in recent years been involved in this transformation following discussions and actions in connection with Industry 4.0. As a result of the urgency for digital transformation of services due to the global COVID-19 pandemic, a disruption in services emerged. Collecting information about the digital transformation of educational services led to new knowledge on the phenomenon of issuing credentials/certificates for learners. Issues of security and accessibility as well as potential ways for learners to share verifiable credentials resulted in the investigation, creation, testing and issuing of digital credentials to learners upon the completion of courses at IDAN Education Centre. This journey has highlighted the potential of digital credentials, but at the same time revealed weaknesses that have compelled the authors to face up to challenges, address problems and act. The human factor has been, and continues to be, the most challenging factor in issuing digital credentials. Our organisation stalled in their implementation due to lack of resources, clarity and commitment. Looking ahead, management still believes that digital credentials are of immense value for learners, companies and educators. IDAN is regrouping and reorganising for the next phase of digital transformation of services.

Suggested Citation

  • Gray, Helen Williamsdóttir & Jónsson, Sigurður Fjalar, 2022. "Lessons learnt: Digital transformation of processes led to a rethinking of how certificates of completion are issued," Advances in Online Education: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 1(1), pages 87-93, September.
    • Handle: RePEc:aza:aoe000:y:2022:v:1:i:1:p:87-93
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/7230/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/7230/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    digital transformation; digital credentials; culture; security and the human factor;
    All these keywords.

    JEL classification:

    • I2 - Health, Education, and Welfare - - Education
    • A2 - General Economics and Teaching - - Economic Education and Teaching of Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:aoe000:y:2022:v:1:i:1:p:87-93. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.