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Measuring Quality Of The Services Provided By The Commercial Web Sites

Author

Listed:
  • Filimon StremÅ£an
  • Andreea Muntean

Abstract

The increasingly systematic usage of Internet in the decisional process of the consumers determines the vendors to apply more frequently to the advantages of this instrument. A site must be before of all capable to answer the expectances of the consumers to which it addresses. The researchers identified a number of criteria that the consumers have in view when they evaluate the Web sites in general and especially the quality of services they provide.

Suggested Citation

  • Filimon StremÅ£an & Andreea Muntean, 2008. "Measuring Quality Of The Services Provided By The Commercial Web Sites," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(10), pages 1-53.
    • Handle: RePEc:alu:journl:v:2:y:2008:i:10:p:53
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    Cited by:

    1. Lova Rajaobelina & Isabelle Brun & Nour Kilani & Line Ricard, 2022. "Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(3), pages 232-249, September.

    More about this item

    Keywords

    Internet; electronic services quality; online shopping; electronic commerce;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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