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Managing Knowledge In Insurance Companies

Author

Listed:
  • Melinda Plescan
  • Marius Gavriletea

Abstract

Both public and private sector organizations are struggling with knowledge loss resulting from employee turnover. Moreover, costs of recruiting, of lost productivity and training to replace employees can reach huge values. Capturing knowledge inside an organization seems to be one of the main purposes of a knowledge management professional. In the insurance industry, trade secrets, confidential information and valuable ideas are part of the workforce knowledge. Recruiting, selecting, training and managing insurance agents constitute a real challenge for insurance companies all over the world, and a sensitive ethics- related issue is the case of insurance agents leaving their employer, in order to transfer to a competitor insurance company, while trying to take along as many clients as possible from the old employer.

Suggested Citation

  • Melinda Plescan & Marius Gavriletea, 2008. "Managing Knowledge In Insurance Companies," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(10), pages 1-44.
    • Handle: RePEc:alu:journl:v:2:y:2008:i:10:p:44
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    File URL: http://oeconomica.uab.ro/upload/lucrari/1020082/44.pdf
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    References listed on IDEAS

    as
    1. Gavriletea Marius, 2008. "Ethics In The Insurance Industry," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 10(23), pages 194-199, February.
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      More about this item

      Keywords

      knowledge management; insurance companies; ethics;
      All these keywords.

      JEL classification:

      • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies
      • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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