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Specific Approaches To Quality Management In Public Institutions

Author

Listed:
  • Tsanko Stefanov

    (St. Cyril and St. Methodius University of Veliko Tarnovo)

Abstract

Maintaining an adequate level of qualityis an important prerequisite for successful business or public activity. Quality management is associated with the implementation of continuous control. In the last 20 years and so, public institutions management practices have been shifting from a traditional management approach to a new one - resources and citizens oriented, munch more suitable for an efficient approach that can emphasize the level of satisfaction of the citizen's needs. The aim of the present paper is to define basic concepts related to quality management and to demonstrate how the main quality management systems used by public institutions can offer the proper framework for the implementation of such a modern view. Therefore, the paper analyses the implementation of ISO management standards and Common Assessment Framework (CAF) framework within the Regional Administration of Veliko Tarnovo. Conclusions and future directions of research offer a clear view upon the importance of implementation of Total Quality Management (TQM) practices within public institutions and quality standards in order to align the public institutions activity towards a citizen-oriented approach with the capacity to implement strategic partnerships capable to boost public institutions capacity to overcome any challenges related with quality issues.

Suggested Citation

  • Tsanko Stefanov, 2024. "Specific Approaches To Quality Management In Public Institutions," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 1(26), pages 1-13.
    • Handle: RePEc:alu:journl:v:1:y:2024:i:26:p:13
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    References listed on IDEAS

    as
    1. Florin Radu & Valentin Radu & Mirela Cătălina Turkeș & Oana Raluca Ivan & Alina Iuliana Tăbîrcă, 2022. "A research of service quality perceptions and patient satisfaction: Case study of public hospitals in Romania," International Journal of Health Planning and Management, Wiley Blackwell, vol. 37(2), pages 1018-1048, March.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    total quality management; competitiveness; quality standards; public institution;
    All these keywords.

    JEL classification:

    • H50 - Public Economics - - National Government Expenditures and Related Policies - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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