IDEAS home Printed from https://ideas.repec.org/a/aif/journl/v41y2024i1p17-33.html
   My bibliography  Save this article

The Effect of Training and Development Practices on Employees’ Performance in Commercial Banks in Sierra Leone: Case of Union Trust Bank (UTB)

Author

Listed:
  • Emma N’Kamara Conteh

    (School of Government, University of International Business and Economics (UIBE), Beijing, China.)

  • Foday Sulaiman Bangura

    (Department of Public Administration and Management, University of Makeni (UNIMAK), Makeni, Sierra Leone.)

Abstract

How effectively an employee has been trained and developed affects the quality of their performance. This study looks at how training and development programs impact employees' performance in Sierra Leonean commercial banks using Union Trust Bank as a case study. The data for this study, which used an Ordinary Least Square regression model, came from a structured questionnaire that was administered and an interview schedule that involved 100 people who were visited at the case institution. After that, frequency tables, charts, and statistical analysis utilising the STATA 18 software are used to investigate the data. The data analysis's findings show that employee performance and efficient training and development are positively correlated. More specific findings are that UTB employees agreed that the employer's training technique does not normally align with some training needs. It is a challenge for UTB to adapt to employee feedback on training; it is also a challenge to retain employee engagement before and after trainings have been conducted. These challenges affect, to a certain extent, job performance and level of productivity at UTB. The study further reveals the relationship between training and development on one hand, and employees' performance, productivity, job satisfaction, staff turnover, maintenance costs, and the overall profitability of the firm. The research concludes by providing recommendations to UTB in developing appropriate and cost-effective training techniques for employees.

Suggested Citation

  • Emma N’Kamara Conteh & Foday Sulaiman Bangura, 2024. "The Effect of Training and Development Practices on Employees’ Performance in Commercial Banks in Sierra Leone: Case of Union Trust Bank (UTB)," International Journal of Science and Business, IJSAB International, vol. 41(1), pages 17-33.
    • Handle: RePEc:aif:journl:v:41:y:2024:i:1:p:17-33
    as

    Download full text from publisher

    File URL: https://ijsab.com/wp-content/uploads/2462.pdf
    Download Restriction: no
    File URL: https://ijsab.com/volume-41-issue-1/7181
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kai-Joseph Fleischhauer, 2007. "A Review of Human Capital Theory: Microeconomics," University of St. Gallen Department of Economics working paper series 2007 2007-01, Department of Economics, University of St. Gallen.
    2. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    3. George Psacharopoulos & Harry Anthony Patrinos, 2018. "Returns to investment in education: a decennial review of the global literature," Education Economics, Taylor & Francis Journals, vol. 26(5), pages 445-458, September.
    4. Luke Pittaway & Richard Thorpe, 2012. "A framework for entrepreneurial learning: A tribute to Jason Cope," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 24(9-10), pages 837-859, December.
    5. Berta, Whitney & Teare, Gary F. & Gilbart, Erin & Ginsburg, Liane S. & Lemieux-Charles, Louise & Davis, Dave & Rappolt, Susan, 2010. "Spanning the know-do gap: Understanding knowledge application and capacity in long-term care homes," Social Science & Medicine, Elsevier, vol. 70(9), pages 1326-1334, May.
    6. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    7. Herbert A. Simon, 1991. "Bounded Rationality and Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 125-134, February.
    8. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Anne Kokkonen & Pauli Alin, 2015. "Practice-based learning in construction projects: a literature review," Construction Management and Economics, Taylor & Francis Journals, vol. 33(7), pages 513-530, July.
    2. Lam, Alice, 2004. "Organizational Innovation," MPRA Paper 11539, University Library of Munich, Germany.
    3. Hong Y. Park & Hyejung Chang & Yong-Seung Park, 2015. "Firm’s knowledge creation structure for new product development," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1023507-102, December.
    4. Meier, Matthias & Weller, Ingo, 2010. "Wissensmanagement und unternehmensinterner Wissenstransfer," Discussion Papers 2010/16, Free University Berlin, School of Business & Economics.
    5. Scott D. N. Cook & John Seely Brown, 1999. "Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing," Organization Science, INFORMS, vol. 10(4), pages 381-400, August.
    6. Agulles, Remei & Prats, Mª Julia, 2011. "Learning in practice: What organizational and management literature can contribute to professional and occupational development," IESE Research Papers D/938, IESE Business School.
    7. Kexin Zhao & Bin Zhang & Xue Bai, 2018. "Estimating Contextual Motivating Factors in Virtual Interorganizational Communities of Practice: Peer Effects and Organizational Influences," Information Systems Research, INFORMS, vol. 29(4), pages 910-927, December.
    8. Gabriel Szulanski & Dimo Ringov & Robert J. Jensen, 2016. "Overcoming Stickiness: How the Timing of Knowledge Transfer Methods Affects Transfer Difficulty," Organization Science, INFORMS, vol. 27(2), pages 304-322, April.
    9. Chila, Vilma, 2021. "Knowledge dynamics in employee entrepreneurship : Implications for parents and offspring," Other publications TiSEM a1f5d18c-783b-4af6-8414-6, Tilburg University, School of Economics and Management.
    10. Stoian, Maria-Cristina & Tardios, Janja Annabel & Samdanis, Marios, 2024. "The knowledge-based view in international business: A systematic review of the literature and future research directions," International Business Review, Elsevier, vol. 33(2).
    11. Baba, Yasunori & Nobeoka, Kentaro, 1998. "Towards knowledge-based product development: the 3-D CAD model of knowledge creation," Research Policy, Elsevier, vol. 26(6), pages 643-659, February.
    12. Jerez-Gomez, Pilar & Cespedes-Lorente, Jose & Valle-Cabrera, Ramon, 2005. "Organizational learning capability: a proposal of measurement," Journal of Business Research, Elsevier, vol. 58(6), pages 715-725, June.
    13. Mark Dodgson & David M. Gann & Nelson Phillips, 2013. "Organizational Learning and the Technology of Foolishness: The Case of Virtual Worlds at IBM," Organization Science, INFORMS, vol. 24(5), pages 1358-1376, October.
    14. Duniesky Feitó Madrigal & Alejandro Mungaray Lagarda & Michelle Texis Flores, 2016. "Factors associated with learning management in Mexican micro-entrepreneurs," Estudios Gerenciales, Universidad Icesi, vol. 32(141), pages 381-386, December.
    15. Yildiz, H. Emre & Murtic, Adis & Zander, Udo, 2024. "Re-conceptualizing absorptive capacity: The importance of teams as a meso-level context," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    16. Li, Mingxiang, 2021. "Exploring novel technologies through board interlocks: Spillover vs. broad exploration," Research Policy, Elsevier, vol. 50(9).
    17. Micheels, Eric T., 2014. "Experience and learning in beef production: Results from a cluster analysis," International Journal of Agricultural Management, Institute of Agricultural Management, vol. 3(3), pages 1-10.
    18. Sladjana Nørskov & Yun Mi Antorini & Morten Berg Jensen, 2019. "Innovative Brand Community Members and Their Willingness to Share Ideas with Companies," World Scientific Book Chapters, in: Alexander Brem & Joe Tidd & Tugrul Daim (ed.), Managing Innovation Understanding and Motivating Crowds, chapter 6, pages 145-169, World Scientific Publishing Co. Pte. Ltd..
    19. Mohajan, Haradhan, 2016. "Sharing of Tacit Knowledge in Organizations: A Review," MPRA Paper 82958, University Library of Munich, Germany, revised 15 Jun 2016.
    20. Xiao Zhang & Luqun Xie & Jiatao Li & Li Cheng, 2022. "“Outside in”: Global demand heterogeneity and dynamic capabilities of multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 709-722, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aif:journl:v:41:y:2024:i:1:p:17-33. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Farjana Rahman (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.