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Communication Openness In Performance Appraisal Systems Enhancing Job Satisfaction

Author

Listed:
  • Azman ISMAIL

    (Universiti Kebangsaan, Faculty of Economics & Management, azisma08@gmail.com, Malaysia,)

  • Rozanariah MOHD SANI

    (Universiti Kebangsaan, Faculty of Economics & Management, rozanariahsani@yahoo.com, Malaysia,)

  • Mohd Hamran MOHAMAD

    (Universiti Kebangsaan, Faculty of Economics & Management, alwwardiaffa@gmail.com, Malaysia,)

Abstract

The aim of this paper is to investigate the relationship between communication openness in performance appraisal systems and job satisfaction. A survey method was employed to gather data from employees who have worked in a privatized postal company in Sarawak, Malaysia. SmartPLS version 2.0 was used to determine the validity and reliability of instrument and test the research hypotheses. The outcomes of SmartPLS path model showed that explanation and feedback were positively and significantly related to job satisfaction. This result confirms that the ability of appraisers to clearly explain the performance appraisal practices and adequately provide feedback in determining performance scores have been important predictors of appraises� job satisfaction in the studied organization. Further, this study provides discussion, implications and conclusion.

Suggested Citation

  • Azman ISMAIL & Rozanariah MOHD SANI & Mohd Hamran MOHAMAD, 2014. "Communication Openness In Performance Appraisal Systems Enhancing Job Satisfaction," Journal of Public Administration, Finance and Law, Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, vol. 5(5), pages 98-109, June.
    • Handle: RePEc:aic:jopafl:y:2014:v:5:p:98-109
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    References listed on IDEAS

    as
    1. Lau, Chong M. & Sholihin, Mahfud, 2005. "Financial and nonfinancial performance measures: How do they affect job satisfaction?," The British Accounting Review, Elsevier, vol. 37(4), pages 389-413.
    2. Maureen Ambrose & Anke Arnaud & Marshall Schminke, 2008. "Individual Moral Development and Ethical Climate: The Influence of Person–Organization Fit on Job Attitudes," Journal of Business Ethics, Springer, vol. 77(3), pages 323-333, February.
    3. Suhaimi Sudin, 2011. "Fairness Of And Satisfaction With Performance Appraisal Process," Journal of Global Management, Global Research Agency, vol. 2(1), pages 66-83, July.
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