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Enhancing the shopping experience through QR codes: the perspective of the Romanian users

Author

Listed:
  • Irina Albastroiu

    (The Bucharest University of Economic Studies)

  • Mihai Felea

    (The Bucharest University of Economic Studies)

Abstract

The progress registered in the field of information and communication technologies has induced significant changes in the purchasing behaviour of the consumers who nowadays want simultaneous use of online and offline channels within the same shopping experience. QR Code (Quick Response) is among the emerging technologies that retailers can implement for adapting to these changes. Through reviewing the literature, the article firstly clarifies the characteristics and applicability of the QR codes, especially in retail, and then presents the results of an exploratory research conducted among Romanian users regarding their attitude and interest in QR codes. The objective of the research was to identify the degree of usage, the willingness of the Romanian people to use codes in the buying process and also their perception about the functionality and usefulness of the codes. This is a pioneering work for the Romanian literature, because there aren`t other studies that explore issues concerning the use of QR codes in the buying process. Results of the study indicated that respondents know the applicability of QR codes and have used codes for accessing information about products and for online purchases and they consider that QR codes contribute to the improving of the shopping experience.

Suggested Citation

  • Irina Albastroiu & Mihai Felea, 2015. "Enhancing the shopping experience through QR codes: the perspective of the Romanian users," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(39), pages 553-553, May.
    • Handle: RePEc:aes:amfeco:v:39:y:2015:i:17:p:553
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    References listed on IDEAS

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    1. Cristina Burghelea & Mirela Ionela Aceleanu, 2014. "Education – Determinant of Consumer`s Conditions in an Era of Technological Change," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 535-535, May.
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    Cited by:

    1. Anca Popescu & Nicoleta Andreea Neacsu, 2024. "QR Code Menus: Exploring the Role of QR Codes in Enhancing Operational Efficiency and Customer Engagement in Restaurants and Cafes," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 483-490, August.
    2. Konstantinos Rotsios & Aggeliki Konstantoglou & Dimitris Folinas & Thomas Fotiadis & Leonidas Hatzithomas & Christina Boutsouki, 2022. "Evaluating the Use of QR Codes on Food Products," Sustainability, MDPI, vol. 14(8), pages 1-15, April.

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    More about this item

    Keywords

    QR (Quick Response) code; technology; mobile device; mobile tagging; shopping experience; buying process.;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce

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