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Passengers’ Reflections on Railway Amenities

Author

Listed:
  • R. Shunmugaselvi

    (Rani Anna Government College for Women)

  • V Darling Selvi

    (Rani Anna Government College for Women)

Abstract

Indian Railways is the largest railway network in Asia. With a modest beginning in India on April 16, 1853, when the first wheels rolled on rails from Bombay to Thane, the Indian Railways has emerged today as the main vehicle for socio-economic development of the country. Some of the services provided by Indian Railways are freight services, parcel carrier and catering, tourism services and other related services owned by the Government of India. Indian Railways is the largest railway network in Asia. With 1.3 million employees, it is the largest employer in the organized sector in India. The main objective of this study is to analyse the passenger satisfaction and problems regarding the service provided by the Indian railways. Primary data were collected by interviewing 75 passengers of Rail transport in Tirunelveli with a specially prepared interview schedule. The researcher has applied Simple Percentage analysis, Weighted Average and one sample t- test with the help of SPSS. It is observed from the study that the sample group mainly consists of female respondents from the age group of 20-40. Most of the respondents are unmarried and graduates and are living in urban area. Most of the respondents are students and they prefer train travel because of comforts. Passengers are highly satisfied of A/C class fare. If the fare is fixed on the basis of distance, the passengers will be more satisfied.

Suggested Citation

  • R. Shunmugaselvi & V Darling Selvi, 2023. "Passengers’ Reflections on Railway Amenities," ComFin Research, Shanlax Journals, vol. 11(2), pages 33-37, April.
    • Handle: RePEc:acg:comfin:v:11:y:2023:i:2:p:33-37
    DOI: 10.34293/commerce.v11i2.6127
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    References listed on IDEAS

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    1. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
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