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Organizational culture as a means to a higher quality of life and service quality

Author

Listed:
  • Jaime Josue Morales-Morales

    (Universidad Autonoma de Sinaloa (UAS), Facultad de Contaduria y Administracion (FCA), Sinaloa, Mexico)

  • Itzel Alejandra Lara-Manjarrez

    (Universidad Autonoma de Sinaloa (UAS), Facultad de Contaduria y Administracion (FCA), Sinaloa, Mexico)

  • Jesus Rene Morales-Morales

    (Universidad Autonoma de Sinaloa (UAS), Facultad de Contaduria y Administracion (FCA), Sinaloa, Mexico)

Abstract

This study examines the influence of organizational culture on employees’ quality of life and service quality in the workplace. Using empirical evidence from a university context, the article analyzes how corporate identity, working conditions, and human capital formation contribute to enhancing employee satisfaction and improving service delivery. The results highlight the strategic role of organizational culture in fostering institutional performance.

Suggested Citation

  • Jaime Josue Morales-Morales & Itzel Alejandra Lara-Manjarrez & Jesus Rene Morales-Morales, 2023. "Organizational culture as a means to a higher quality of life and service quality," Scientia et PRAXIS, AMIDI Editorial, vol. 3(6), pages 46-68, July-Dece.
  • Handle: RePEc:abs:journl:v:3:y:2023:i:6:p:46-68
    DOI: 10.55965/setp.3.06.a3
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    More about this item

    Keywords

    organizational culture; service quality; corporate identity; working conditions; human capital formation;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • I31 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General Welfare, Well-Being
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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