IDEAS home Printed from https://ideas.repec.org/a/abg/anprac/v27y2023i21553.html
   My bibliography  Save this article

Conscious Capitalism and Construction of Humanized Relationships: A Study in a Credit Cooperative from the Sensemaking Perspective

Author

Listed:
  • Célia Dorigan de Matos Furlanetto
  • Alex Sandro Quadros Weymer
  • Raquel Dorigan Matos

Abstract

Objective: this study aims to understand how the purpose of a credit union organization focused on humanizing financial relations can be institutionalized from the stakeholder’s interpretation and action. Theoretical Framework: this purpose was analyzed based on the concepts of an integrated perspective in terms of sensemaking, construction of humanized relations, conscious capitalism, and organizing, which allowed for a contextualized and non-linear reflection on the studied phenomenon, going beyond formal and tangible parameters of the manifested expectations of the cooperative’s strategic guidelines. Methods: the research strategy is a case study for presenting the uniqueness of a specific phenomenon, using content analysis as a technique from the data triangulation of semi-structured interviews, participant observation, and document analysis. Results: as a result, it was possible to conclude that the legitimacy of the cooperative’s strategic purpose goes through an interpretative process of individuals and their different roles that, when interacting among themselves, provide a basis for actions toward incorporating the purpose with a focus on humanized relations because it is a process of social construction and retrospective re-signification of strategic parameters that delineate behaviors. Conclusions: this study provides an expanded look at a specific phenomenon (humanized financial relations) in organizations guided by particular and universal principles (credit unions) that, while competing with non-cooperative financial institutions (banks), need to balance economic and social interests, without ceasing to be competitive.

Suggested Citation

  • Célia Dorigan de Matos Furlanetto & Alex Sandro Quadros Weymer & Raquel Dorigan Matos, 2023. "Conscious Capitalism and Construction of Humanized Relationships: A Study in a Credit Cooperative from the Sensemaking Perspective," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 27(Vol. 27 N), pages 210251-2102.
    • Handle: RePEc:abg:anprac:v:27:y:2023:i:2:1553
    as

    Download full text from publisher

    File URL: https://rac.anpad.org.br/index.php/rac/article/view/1553
    Download Restriction: no
    File URL: https://rac.anpad.org.br/index.php/rac/article/view/1553/1840
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
    2. Giana M. Eckhardt & Susan Dobscha, 2019. "The Consumer Experience of Responsibilization: The Case of Panera Cares," Journal of Business Ethics, Springer, vol. 159(3), pages 651-663, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Joep P. Cornelissen, 2012. "Sensemaking Under Pressure: The Influence of Professional Roles and Social Accountability on the Creation of Sense," Organization Science, INFORMS, vol. 23(1), pages 118-137, February.
    2. Allen, Joseph A. & Lehmann-Willenbrock, Nale & Sands, Stephanie J., 2016. "Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment," Journal of Business Research, Elsevier, vol. 69(10), pages 4340-4347.
    3. Adriana Andrea Amaya & Ying-Kai Liao & Sixto Chang, 2019. "The Effects Of Innovation Implementation And Speed To Market On The Relationship Between Team Sense-Making, Trust, And Npd Success," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-29, May.
    4. Patricio Osorio-Vega, 2019. "The Ethics of Entrepreneurial Shared Value," Journal of Business Ethics, Springer, vol. 157(4), pages 981-995, July.
    5. Zhang, Min & Hu, Haiju & Zhao, Xiande, 2020. "Developing product recall capability through supply chain quality management," International Journal of Production Economics, Elsevier, vol. 229(C).
    6. Zhao, Jianfeng & Greenwood, David & Thurairajah, Niraj & Liu, Henry J. & Haigh, Richard, 2022. "Value for money in transport infrastructure investment: An enhanced model for better procurement decisions," Transport Policy, Elsevier, vol. 118(C), pages 68-78.
    7. Puhakka, Hannu, 2017. "The role of accounting in making sense of post-acquisition integration," Scandinavian Journal of Management, Elsevier, vol. 33(1), pages 12-22.
    8. Obara, Louise J. & Peattie, Ken, 2018. "Bridging the great divide? Making sense of the human rights-CSR relationship in UK multinational companies," Journal of World Business, Elsevier, vol. 53(6), pages 781-793.
    9. Christensen, Lars Thøger & Morsing, Mette & Thyssen, Ole, 2020. "Timely hypocrisy? Hypocrisy temporalities in CSR communication," Journal of Business Research, Elsevier, vol. 114(C), pages 327-335.
    10. Andrea Furlan & Ambra Galeazzo & Adriano Paggiaro, 2019. "Organizational and Perceived Learning in the Workplace: A Multilevel Perspective on Employees’ Problem Solving," Organization Science, INFORMS, vol. 30(2), pages 280-297, March.
    11. Dean A. Shepherd & Holger Patzelt & Trenton A. Williams & Dennis Warnecke, 2014. "How Does Project Termination Impact Project Team Members? Rapid Termination, ‘Creeping Death’, and Learning from Failure," Journal of Management Studies, Wiley Blackwell, vol. 51(4), pages 513-546, June.
    12. Piezunka, Anne, 2020. "Ist eine gute Schule eine inklusive Schule? Entwicklung von Messinstrumenten durch Schulinspektionen," EconStor Books, ZBW - Leibniz Information Centre for Economics, number 215711, August.
    13. Ogliastri, Enrique & Zúñiga, Roy, 2016. "An introduction to mindfulness and sensemaking by highly reliable organizations in Latin America," Journal of Business Research, Elsevier, vol. 69(10), pages 4429-4434.
    14. Sevda Helpap & Sigrid Bekmeier-Feuerhahn & Luisa Pinkernelle, 2018. "Ambivalenzen in organisationalen Veränderungen [Ambivalence in Organizational Change]," Schmalenbach Journal of Business Research, Springer, vol. 70(3), pages 209-241, August.
    15. May, Carl & Myall, Michelle & Lund, Susi & Campling, Natasha & Bogle, Sarah & Dace, Sally & Richardson, Alison, 2020. "Managing patient preferences and clinical responses in acute pathophysiological deterioration: What do clinicians think treatment escalation plans do?," Social Science & Medicine, Elsevier, vol. 258(C).
    16. Sebastian Mehling & Nina Kolleck, 2019. "Cross-Sector Collaboration in Higher Education Institutions (HEIs): A Critical Analysis of an Urban Sustainability Development Program," Sustainability, MDPI, vol. 11(18), pages 1-24, September.
    17. J. S. Busby & A. M. Collins, 2014. "Organizational Sensemaking About Risk Controls: The Case of Offshore Hydrocarbons Production," Risk Analysis, John Wiley & Sons, vol. 34(9), pages 1738-1752, September.
    18. Lang, Gunnar, 2012. "Lessons of the financial crisis for the attractiveness of European financial centers," ZEW Discussion Papers 12-080, ZEW - Leibniz Centre for European Economic Research.
    19. James Casler, 2014. "Revisiting NASA as a High Reliability Organization," Public Organization Review, Springer, vol. 14(2), pages 229-244, June.
    20. Jeffrey M. Pollack & Matthew W. Rutherford & Brian G. Nagy, 2012. "Preparedness and Cognitive Legitimacy as Antecedents of New Venture Funding in Televised Business Pitches," Entrepreneurship Theory and Practice, , vol. 36(5), pages 915-939, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:abg:anprac:v:27:y:2023:i:2:1553. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Information Technology of ANPAD (email available below). General contact details of provider: http://anpad.org.br .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.