Content
Undated material is presented at the end, although it may be more recent than other items
Undated
- 10-06/2013 Drivers of Customer Loyalty in B2B Services: A Firm-level Analysis Over Time
by M. Sajid Khan & Paul Williams & Earl Naumann - 09-06/2013 Key Account Management and the Relationship Lifecycle: Towards a Framework for Collaboration
by Nick Ashill & Earl Naumann & Deepak Sirdeshmukh & Paul Williams