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Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems

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Cited by:

  1. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Spiegel, Uriel & Yechiali, Uri, 2018. "Improving efficiency in service systems by performing and storing “preliminary services”," International Journal of Production Economics, Elsevier, vol. 197(C), pages 174-185.
  2. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
  3. Karsu, Özlem & Morton, Alec, 2015. "Inequity averse optimization in operational research," European Journal of Operational Research, Elsevier, vol. 245(2), pages 343-359.
  4. Hummy Song & Anita L. Tucker & Karen L. Murrell, 2015. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay," Management Science, INFORMS, vol. 61(12), pages 3032-3053, December.
  5. Ibrahim, Rouba & L’Ecuyer, Pierre & Shen, Haipeng & Thiongane, Mamadou, 2016. "Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers," European Journal of Operational Research, Elsevier, vol. 250(2), pages 480-492.
  6. J. G. Dai & Pengyi Shi, 2019. "Inpatient Overflow: An Approximate Dynamic Programming Approach," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 894-911, October.
  7. Ragavendran Gopalakrishnan & Sherwin Doroudi & Amy R. Ward & Adam Wierman, 2016. "Routing and Staffing When Servers Are Strategic," Operations Research, INFORMS, vol. 64(4), pages 1033-1050, August.
  8. R. Sudhesh & P. Savitha & S. Dharmaraja, 2017. "Transient analysis of a two-heterogeneous servers queue with system disaster, server repair and customers’ impatience," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 25(1), pages 179-205, April.
  9. Laura A. McLay & Maria E. Mayorga, 2013. "A Dispatching Model for Server-to-Customer Systems That Balances Efficiency and Equity," Manufacturing & Service Operations Management, INFORMS, vol. 15(2), pages 205-220, May.
  10. Arapostathis, Ari & Pang, Guodong, 2019. "Infinite horizon asymptotic average optimality for large-scale parallel server networks," Stochastic Processes and their Applications, Elsevier, vol. 129(1), pages 283-322.
  11. Wyean Chan & Ger Koole & Pierre L'Ecuyer, 2014. "Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 544-560, October.
  12. Dinard van der Laan, 2015. "Assigning Multiple Job Types to Parallel Specialized Servers," Tinbergen Institute Discussion Papers 15-102/III, Tinbergen Institute.
  13. Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
  14. Mor Armony & Avishai Mandelbaum, 2011. "Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers," Operations Research, INFORMS, vol. 59(1), pages 50-65, February.
  15. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  16. Jose A. Guajardo & Morris A. Cohen, 2018. "Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services," Manufacturing & Service Operations Management, INFORMS, vol. 20(3), pages 440-454, July.
  17. Tanaka, Masahiro & Yanagisawa, Daichi & Nishinari, Katsuhiro, 2018. "Exclusive queueing model including the choice of service windows," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 490(C), pages 1481-1492.
  18. Dmitry Efrosinin & Natalia Stepanova & Janos Sztrik & Andreas Plank, 2020. "Approximations in Performance Analysis of a Controllable Queueing System with Heterogeneous Servers," Mathematics, MDPI, vol. 8(10), pages 1-18, October.
  19. Dongyuan Zhan & Gideon Weiss, 2018. "Many-server scaling of the N-system under FCFS–ALIS," Queueing Systems: Theory and Applications, Springer, vol. 88(1), pages 27-71, February.
  20. Cao, Ping & Zhong, Zhiheng & Huang, Junfei, 2021. "Dynamic routing in a distributed parallel many-server service system: The effect of ξ-choice," European Journal of Operational Research, Elsevier, vol. 294(1), pages 219-235.
  21. Atkinson, Mariam K. & Saghafian, Soroush, 2019. "Who Should See the Patient? On Discretionary Patient-Provider Assignments in Hospitals," Working Paper Series rwp19-037, Harvard University, John F. Kennedy School of Government.
  22. Ari Arapostathis & Guodong Pang, 2018. "Infinite-Horizon Average Optimality of the N-Network in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 43(3), pages 838-866, August.
  23. Adan, Ivo J.B.F. & Boon, Marko A.A. & Weiss, Gideon, 2019. "Design heuristic for parallel many server systems," European Journal of Operational Research, Elsevier, vol. 273(1), pages 259-277.
  24. Dimitris Bertsimas & Vivek F. Farias & Nikolaos Trichakis, 2012. "On the Efficiency-Fairness Trade-off," Management Science, INFORMS, vol. 58(12), pages 2234-2250, December.
  25. Mor Armony & Guillaume Roels & Hummy Song, 2021. "Pooling Queues with Strategic Servers: The Effects of Customer Ownership," Operations Research, INFORMS, vol. 69(1), pages 13-29, January.
  26. Zhong, Zhiheng & Cao, Ping, 2023. "Balanced routing with partial information in a distributed parallel many-server queueing system," European Journal of Operational Research, Elsevier, vol. 304(2), pages 618-633.
  27. Mariam K. Atkinson & Soroush Saghafian, 2023. "Who should see the patient? on deviations from preferred patient-provider assignments in hospitals," Health Care Management Science, Springer, vol. 26(2), pages 165-199, June.
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