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Bounded Rationality in Service Systems

Citations

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Cited by:

  1. Tingliang Huang & Zhe Yin & Ying-Ju Chen, 2017. "Managing Posterior Price Matching: The Role of Customer Boundedly Rational Expectations," Manufacturing & Service Operations Management, INFORMS, vol. 19(3), pages 385-402, July.
  2. Jain, Tarun & Hazra, Jishnu & Cheng, T.C.E., 2018. "Sourcing under overconfident buyer and suppliers," International Journal of Production Economics, Elsevier, vol. 206(C), pages 93-109.
  3. Xiaoyang Long & Javad Nasiry & Yaozhong Wu, 2020. "A Behavioral Study on Abandonment Decisions in Multistage Projects," Management Science, INFORMS, vol. 66(5), pages 1999-2016, May.
  4. Ming Hu & Yang Li & Jianfu Wang, 2018. "Efficient Ignorance: Information Heterogeneity in a Queue," Management Science, INFORMS, vol. 64(6), pages 2650-2671, June.
  5. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
  6. Jing Dong & Elad Yom-Tov & Galit B. Yom-Tov, 2019. "The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times," Management Science, INFORMS, vol. 67(5), pages 1969-1994, May.
  7. Mirko Kremer & Laurens Debo, 2016. "Inferring Quality from Wait Time," Management Science, INFORMS, vol. 62(10), pages 3023-3038, October.
  8. Shiliang Cui & Senthil Veeraraghavan, 2016. "Blind Queues: The Impact of Consumer Beliefs on Revenues and Congestion," Management Science, INFORMS, vol. 62(12), pages 3656-3672, December.
  9. Zhe George Zhang & Xiaoling Yin, 2021. "Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 3856-3880, November.
  10. Philipp Afèche & Opher Baron & Yoav Kerner, 2013. "Pricing Time-Sensitive Services Based on Realized Performance," Manufacturing & Service Operations Management, INFORMS, vol. 15(3), pages 492-506, July.
  11. Laurens Debo & Senthil Veeraraghavan, 2014. "Equilibrium in Queues Under Unknown Service Times and Service Value," Operations Research, INFORMS, vol. 62(1), pages 38-57, February.
  12. Song-Hee Kim & Jordan Tong & Carol Peden, 2020. "Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization," Management Science, INFORMS, vol. 66(11), pages 5151-5170, November.
  13. Li, Feng & Du, Timon C. & Wei, Ying, 2020. "Enhancing supply chain decisions with consumers’ behavioral factors: An illustration of decoy effect," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 144(C).
  14. Jordan Tong & Daniel Feiler, 2017. "A Behavioral Model of Forecasting: Naive Statistics on Mental Samples," Management Science, INFORMS, vol. 63(11), pages 3609-3627, November.
  15. Zhao, Yingxiu & Zhang, Wei & Li, Yuelei & Xiong, Xiong, 2021. "Does irrational lead to higher returns? Evidence from the Chinese P2P lending market," Finance Research Letters, Elsevier, vol. 39(C).
  16. Canbolat, Pelin G., 2020. "Bounded rationality in clearing service systems," European Journal of Operational Research, Elsevier, vol. 282(2), pages 614-626.
  17. Caner Canyakmaz & Tamer Boyaci, 2018. "Queueing systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04_R1, ESMT European School of Management and Technology, revised 01 Oct 2020.
  18. Li, Xin & Li, Qingying & Guo, Pengfei & Lian, Zhaotong, 2017. "On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers," International Journal of Production Economics, Elsevier, vol. 193(C), pages 726-736.
  19. Yongjian Li & Qianzhou Deng & Chi Zhou & Lipan Feng, 2020. "Environmental governance strategies in a two-echelon supply chain with tax and subsidy interactions," Annals of Operations Research, Springer, vol. 290(1), pages 439-462, July.
  20. Qiao‐Chu He & Ying‐Ju Chen & Rhonda Righter, 2020. "Learning with Projection Effects in Service Operations Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(1), pages 90-100, January.
  21. Chen, Danna & Zhou, Yong-Wu & Lin, Xiaogang & Jin, Kangning, 2025. "Customer and provider bounded rationality in on-demand service platforms," European Journal of Operational Research, Elsevier, vol. 320(2), pages 389-401.
  22. Mirko Kremer & Enno Siemsen & Douglas J. Thomas, 2016. "The Sum and Its Parts: Judgmental Hierarchical Forecasting," Management Science, INFORMS, vol. 62(9), pages 2745-2764, September.
  23. Karen Donohue & Özalp Özer, 2020. "Behavioral Operations: Past, Present, and Future," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 191-202, January.
  24. Yan Liu & William L. Cooper, 2015. "Optimal Dynamic Pricing with Patient Customers," Operations Research, INFORMS, vol. 63(6), pages 1307-1319, December.
  25. Jinting Wang & Ke Sun, 2022. "Optimal pricing and capacity sizing for online service systems with free trials," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 44(1), pages 57-86, March.
  26. Caner Canyakmaz & Tamer Boyaci, 2018. "Opaque queues: Service systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04, ESMT European School of Management and Technology.
  27. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
  28. Xin Li & Pengfei Guo & Zhaotong Lian, 2017. "Price and capacity decisions of service systems with boundedly rational customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(6), pages 437-452, September.
  29. Zhou Yongwu & Lin Zhaozhan, 2016. "Impacts of Hyperbolic Discounting on Inventory Replenishment Policy Under Inflation," Journal of Systems Science and Information, De Gruyter, vol. 4(1), pages 24-39, February.
  30. Gregory DeCroix & Xiaoyang Long & Jordan Tong, 2021. "How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing," Operations Research, INFORMS, vol. 69(3), pages 683-708, May.
  31. Chai, Xudong & Liu, Liwei & Chang, Baoxian & Jiang, Tao & Wang, Zhen, 2019. "On a batch matching system with impatient servers and boundedly rational customers," Applied Mathematics and Computation, Elsevier, vol. 354(C), pages 308-328.
  32. Robert J. Batt & Christian Terwiesch, 2015. "Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department," Management Science, INFORMS, vol. 61(1), pages 39-59, January.
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