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The Substitution of Information Technology for Other Factors of Production: A Firm Level Analysis

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  1. Minor, Peter J., 2010. "Time as a Barrier to Trade: A GTAP Database of ad valorem Trade Time Costs," Conference papers 331960, Purdue University, Center for Global Trade Analysis, Global Trade Analysis Project.
  2. Jin, Wei & Zhang, ZhongXiang, "undated". "Product Homogeneity, Knowledge Spillovers, and Innovation: Why Energy Sector is Perplexed by a Slow Pace of Technological Progress," Working Papers 249504, Australian National University, Centre for Climate Economics & Policy.
  3. Kevin Zhu & Kenneth L. Kraemer, 2002. "e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector," Information Systems Research, INFORMS, vol. 13(3), pages 275-295, September.
  4. Xu, Xiaobo & Zhang, Weiyong & Li, Ling, 2016. "The impact of technology type and life cycle on IT productivity variance: A contingency theoretical perspective," International Journal of Information Management, Elsevier, vol. 36(6), pages 1193-1204.
  5. Prasanna Tambe & Lorin M. Hitt, 2014. "Measuring Information Technology Spillovers," Information Systems Research, INFORMS, vol. 25(1), pages 53-71, March.
  6. Rajiv Kohli & Sarv Devaraj, 2003. "Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research," Information Systems Research, INFORMS, vol. 14(2), pages 127-145, June.
  7. Mohamad, Amri & Zainuddin, Yuserrie & Alam, Nafis & Kendall, Graham, 2017. "Does decentralized decision making increase company performance through its Information Technology infrastructure investment?," International Journal of Accounting Information Systems, Elsevier, vol. 27(C), pages 1-15.
  8. Kobelsky, Kevin & Hunter, Starling & Richardson, Vernon J., 2008. "Information technology, contextual factors and the volatility of firm performance," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 154-174.
  9. repec:cte:wbrepe:wb050101 is not listed on IDEAS
  10. Woi Sok Oh & Rachata Muneepeerakul, 2019. "How do substitutability and effort asymmetry change resource management in coupled natural-human systems?," Palgrave Communications, Palgrave Macmillan, vol. 5(1), pages 1-8, December.
  11. Indranil Bardhan & Viswanathan Krishnan & Shu Lin, 2013. "Research Note ---Business Value of Information Technology: Testing the Interaction Effect of IT and R&D on Tobin's Q," Information Systems Research, INFORMS, vol. 24(4), pages 1147-1161, December.
  12. Sanjeev Dewan & Charles Shi & Vijay Gurbaxani, 2007. "Investigating the Risk-Return Relationship of Information Technology Investment: Firm-Level Empirical Analysis," Management Science, INFORMS, vol. 53(12), pages 1829-1842, December.
  13. Tom Fangyun Tan & Serguei Netessine, 2020. "At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance," Management Science, INFORMS, vol. 66(10), pages 4496-4515, October.
  14. Zhuo (June) Cheng & Barrie R. Nault, 2007. "Industry Level Supplier-Driven IT Spillovers," Management Science, INFORMS, vol. 53(8), pages 1199-1216, August.
  15. Walczuch Rita & Bielowski Alexander, 2002. "From Measurement to Management: the Influence of IT on Service Operations," Research Memorandum 073, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
  16. Young Bong Chang & Vijay Gurbaxani, 2012. "The Impact of IT-Related Spillovers on Long-Run Productivity: An Empirical Analysis," Information Systems Research, INFORMS, vol. 23(3-part-2), pages 868-886, September.
  17. B B M Shao & W S Shu, 2004. "Productivity breakdown of the information and computing technology industries across countries," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 55(1), pages 23-33, January.
  18. Radhakrishnan, Abirami & Zu, Xingxing & Grover, Varun, 2008. "A process-oriented perspective on differential business value creation by information technology: An empirical investigation," Omega, Elsevier, vol. 36(6), pages 1105-1125, December.
  19. Frank Nagle, 2019. "Open Source Software and Firm Productivity," Management Science, INFORMS, vol. 65(3), pages 1191-1215, March.
  20. Juan Lin & Zhou Yu & Yehua Dennis Wei & Mingfeng Wang, 2017. "Internet Access, Spillover and Regional Development in China," Sustainability, MDPI, vol. 9(6), pages 1-18, June.
  21. Ulrich Kaiser, 2001. "The Impact of Foreign Competition and New Technologies on the Demand for Heterogeneous Labor," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 19(1), pages 109-120, August.
  22. Terence J. V. Saldanha & Abhishek Kathuria & Jiban Khuntia & Benn R. Konsynski, 2022. "Ghosts in the Machine: How Marketing and Human Capital Investments Enhance Customer Growth When Innovative Services Leverage Self-Service Technologies," Information Systems Research, INFORMS, vol. 33(1), pages 76-109, March.
  23. Ekaterina Prytkova, 2021. "ICT's Wide Web: a System-Level Analysis of ICT's Industrial Diffusion with Algorithmic Links," Jena Economics Research Papers 2021-005, Friedrich-Schiller-University Jena.
  24. Martín-Oliver, Alfredo & Salas-Fumás, Vicente, 2008. "The output and profit contribution of information technology and advertising investments in banks," Journal of Financial Intermediation, Elsevier, vol. 17(2), pages 229-255, April.
  25. Sanjeev Dewan & Kenneth L. Kraemer, 2000. "Information Technology and Productivity: Evidence from Country-Level Data," Management Science, INFORMS, vol. 46(4), pages 548-562, April.
  26. DeStefano, Timothy & Kneller, Richard & Timmis, Jonathan, 2018. "Broadband infrastructure, ICT use and firm performance: Evidence for UK firms," Journal of Economic Behavior & Organization, Elsevier, vol. 155(C), pages 110-139.
  27. Neeraj Mittal & Barrie R. Nault, 2009. "Research Note ---Investments in Information Technology: Indirect Effects and Information Technology Intensity," Information Systems Research, INFORMS, vol. 20(1), pages 140-154, March.
  28. Stefan Schweikl & Robert Obermaier, 2020. "Lessons from three decades of IT productivity research: towards a better understanding of IT-induced productivity effects," Management Review Quarterly, Springer, vol. 70(4), pages 461-507, November.
  29. Prasanna Tambe & Lorin M. Hitt, 2012. "The Productivity of Information Technology Investments: New Evidence from IT Labor Data," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 599-617, September.
  30. Sinan Aral & Peter Weill, 2007. "IT Assets, Organizational Capabilities, and Firm Performance: How Resource Allocations and Organizational Differences Explain Performance Variation," Organization Science, INFORMS, vol. 18(5), pages 763-780, October.
  31. Ulrich Kaiser, 2000. "New Technologies And The Demand For Heterogeneous Labor: Firm-Level Evidence For The German Business-Related Service Sector," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 9(5), pages 465-486.
  32. Sarv Devaraj & Rajiv Kohli, 2003. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?," Management Science, INFORMS, vol. 49(3), pages 273-289, March.
  33. Atreya Chakraborty & Mark Kazarosian, 1999. "Product Differentiation and the Use of Information Technology: New Evidence from the Trucking Industry," NBER Working Papers 7222, National Bureau of Economic Research, Inc.
  34. Meijers, Huub, 2007. "ICT Externalities: Evidence from cross country data," MERIT Working Papers 2007-021, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  35. Hu, Qing & Quan, Jing “Jim”, 2005. "Evaluating the impact of IT investments on productivity: a causal analysis at industry level," International Journal of Information Management, Elsevier, vol. 25(1), pages 39-53.
  36. Christophe Combemale & Kate S Whitefoot & Laurence Ales & Erica R H Fuchs, 2021. "Not all technological change is equal: how the separability of tasks mediates the effect of technology change on skill demand [Patterns of industrial innovation]," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 30(6), pages 1361-1387.
  37. Zheng, Min & Huang, Rong & Wang, Xintong & Li, Xiaorong, 2023. "Do firms adopting cloud computing technology exhibit higher future performance? A textual analysis approach," International Review of Financial Analysis, Elsevier, vol. 90(C).
  38. Hans Ulrich Buhl & Björn Steven Häckel & Florian Probst & Josef Schosser, 2016. "On the Ex Ante Valuation of IT Service Investments," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(6), pages 415-432, December.
  39. Yao, Lee J. & Liu, Chunhui & Chan, Siew H., 2010. "The influence of firm specific context on realizing information technology business value in manufacturing industry," International Journal of Accounting Information Systems, Elsevier, vol. 11(4), pages 353-362.
  40. Kobelsky, Kevin W. & Robinson, Michael A., 2010. "The impact of outsourcing on information technology spending," International Journal of Accounting Information Systems, Elsevier, vol. 11(2), pages 105-119.
  41. Kunsoo Han & Robert J. Kauffman & Barrie R. Nault, 2011. "Research Note ---Returns to Information Technology Outsourcing," Information Systems Research, INFORMS, vol. 22(4), pages 824-840, December.
  42. Sunghun Chung & Animesh Animesh & Kunsoo Han & Alain Pinsonneault, 2019. "Software Patents and Firm Value: A Real Options Perspective on the Role of Innovation Orientation and Environmental Uncertainty," Information Systems Research, INFORMS, vol. 30(3), pages 1073-1097, September.
  43. Prasanna Tambe & Lorin M. Hitt, 2014. "Job Hopping, Information Technology Spillovers, and Productivity Growth," Management Science, INFORMS, vol. 60(2), pages 338-355, February.
  44. Irene Bertschek & Ulrich Kaiser, 2004. "Productivity Effects of Organizational Change: Microeconometric Evidence," Management Science, INFORMS, vol. 50(3), pages 394-404, March.
  45. Min-Seok Pang & Ali Tafti & M. S. Krishnan, 2016. "Do CIO IT Budgets Explain Bigger or Smaller Governments? Theory and Evidence from U.S. State Governments," Management Science, INFORMS, vol. 62(4), pages 1020-1041, April.
  46. Wei Jin & ZhongXiang Zhang, 2017. "The tragedy of product homogeneity and knowledge non-spillovers: explaining the slow pace of energy technological progress," Annals of Operations Research, Springer, vol. 255(1), pages 639-661, August.
  47. Lin, Winston T. & Chen, Yueh H. & Chou, Chia-Ching, 2021. "Assessing the business values of e-commerce and information technology separately and jointly and their impacts upon US firms' performance as measured by productive efficiency," International Journal of Production Economics, Elsevier, vol. 241(C).
  48. Sunil Mithas & M. S. Krishnan, 2008. "Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States," Management Science, INFORMS, vol. 54(3), pages 415-428, March.
  49. Mirko Draca & Raffaella Sadun & John Van Reenen, 2006. "Productivity and ICT: A Review of the Evidence," CEP Discussion Papers dp0749, Centre for Economic Performance, LSE.
  50. Lin, Bou-Wen, 2007. "Information technology capability and value creation: Evidence from the US banking industry," Technology in Society, Elsevier, vol. 29(1), pages 93-106.
  51. Jong-Il Kim, 2004. "Information Technology and Firm Performance in Korea," NBER Chapters, in: Growth and Productivity in East Asia, pages 327-350, National Bureau of Economic Research, Inc.
  52. Chou, Yen-Chun & Hao-Chun Chuang, Howard & Shao, Benjamin B.M., 2014. "The impacts of information technology on total factor productivity: A look at externalities and innovations," International Journal of Production Economics, Elsevier, vol. 158(C), pages 290-299.
  53. Siebert, Horst, 2000. "The new economy - what is really new?," Kiel Working Papers 1000, Kiel Institute for the World Economy (IfW Kiel).
  54. Dawei Zhang & Zhuo (June) Cheng & Hasan A. Qurban H. Mohammad & Barrie R. Nault, 2015. "Research Commentary—Information Technology Substitution Revisited," Information Systems Research, INFORMS, vol. 26(3), pages 480-495, September.
  55. Emannuel Dhyne & Joep Konings & Joep Konings & Stijn Vanormelingen,, 2018. "IT and productivity: A firm level analysis," Working Paper Research 346, National Bank of Belgium.
  56. Prasanna Tambe & Lorin M. Hitt & Erik Brynjolfsson, 2012. "The Extroverted Firm: How External Information Practices Affect Innovation and Productivity," Management Science, INFORMS, vol. 58(5), pages 843-859, May.
  57. Martinez-Lorente, Angel R. & Sanchez-Rodriguez, Cristobal & Dewhurst, Frank W., 2004. "The effect of information technologies on TQM: An initial analysis," International Journal of Production Economics, Elsevier, vol. 89(1), pages 77-93, May.
  58. Paloma López-García & José Manuel Montero & Enrique Moral-Benito, 2012. "Business cycles and investment in intangibles: evidence from Spanish firms," Working Papers 1219, Banco de España.
  59. Yue Zhang & Mengwei Feng & Zhengshuai Fang & Fujin Yi & Zhenzhen Liu, 2023. "Impact of Digital Village Construction on Agricultural Carbon Emissions: Evidence from Mainland China," IJERPH, MDPI, vol. 20(5), pages 1-19, February.
  60. Susan A. Sherer & Rajiv Kohli & Ayelet Baron, 2003. "Complementary Investment in Change Management and IT Investment Payoff," Information Systems Frontiers, Springer, vol. 5(3), pages 321-333, September.
  61. Prasanna Tambe, 2014. "Big Data Investment, Skills, and Firm Value," Management Science, INFORMS, vol. 60(6), pages 1452-1469, June.
  62. Young Bong Chang & Vijay Gurbaxani, 2013. "An Empirical Analysis of Technical Efficiency: The Role of IT Intensity and Competition," Information Systems Research, INFORMS, vol. 24(3), pages 561-578, September.
  63. Walczuch, R.M. & Bielowski, A.G., 2002. "From measurement to management: the influence of IT on service operations," Research Memorandum 045, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
  64. Peng, Jianping & Quan, Jing & Zhang, Guoying & Dubinsky, Alan J., 2016. "Mediation effect of business process and supply chain management capabilities on the impact of IT on firm performance: Evidence from Chinese firms," International Journal of Information Management, Elsevier, vol. 36(1), pages 89-96.
  65. Fazlollahi, Ariyan & Franke, Ulrik, 2018. "Measuring the impact of enterprise integration on firm performance using data envelopment analysis," International Journal of Production Economics, Elsevier, vol. 200(C), pages 119-129.
  66. Winston T. Lin, 2013. "Assessing the impacts of the integration of the ICT investments of Taiwan and China upon economic growth in Taiwan," Chapters, in: Peter C.Y. Chow (ed.), Economic Integration Across the Taiwan Strait, chapter 3, pages 56-80, Edward Elgar Publishing.
  67. Mesak, Hani Ibrahim & Bari, Abdullahel & Lian, Qin, 2015. "Pulsation in a competitive model of advertising-firm's cost interaction," European Journal of Operational Research, Elsevier, vol. 246(3), pages 916-926.
  68. Sulin Ba & Barrie R. Nault, 2017. "Emergent Themes in the Interface Between Economics of Information Systems and Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 652-666, April.
  69. Frank Nagle, 2018. "Learning by Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods," Organization Science, INFORMS, vol. 29(4), pages 569-587, August.
  70. Rajiv D. Banker & Joakim Kalvenes & Raymond A. Patterson, 2006. "Research Note---Information Technology, Contract Completeness, and Buyer-Supplier Relationships," Information Systems Research, INFORMS, vol. 17(2), pages 180-193, June.
  71. Dandan Qiao & Huaxia Rui & Qian Xiong, 2023. "AI and Jobs: Has the Inflection Point Arrived? Evidence from an Online Labor Platform," Papers 2312.04180, arXiv.org, revised Aug 2024.
  72. Konings, Jozef & Dhyne, Emmanuel & Van den bosch, Jeroen & ,, 2018. "The Return on Information Technology: Who Benefits Most?," CEPR Discussion Papers 13246, C.E.P.R. Discussion Papers.
  73. Ngwenyama, Ojelanki & Guergachi, Aziz & McLaren, Tim, 2007. "Using the learning curve to maximize IT productivity: A decision analysis model for timing software upgrades," International Journal of Production Economics, Elsevier, vol. 105(2), pages 524-535, February.
  74. Paul Chwelos & Ronald Ramirez & Kenneth L. Kraemer & Nigel P. Melville, 2010. "Research Note ---Does Technological Progress Alter the Nature of Information Technology as a Production Input? New Evidence and New Results," Information Systems Research, INFORMS, vol. 21(2), pages 392-408, June.
  75. Anna Custers & Prathap Kasina & Deepak Saraswat & Anjali P. Verma, 2022. "Can Technology Mitigate the Impact of Heat on Labor Productivity? Experimental Evidence from India," Working papers 2022-10, University of Connecticut, Department of Economics.
  76. Mekuria, Teklemariam & Kwon, Youngsun, 2017. "Investigating the Influence of Bridging the Digital Divide on Economic Growth and Corruption Control: Lessons from Developmental Economies to Developing Countries. The case of East African Countries," 14th ITS Asia-Pacific Regional Conference, Kyoto 2017: Mapping ICT into Transformation for the Next Information Society 168520, International Telecommunications Society (ITS).
  77. Irene Bertschek & Helmut Fryges & Ulrich Kaiser, 2006. "B2B or Not to Be: Does B2B E-Commerce Increase Labour Productivity?," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 13(3), pages 387-405.
  78. Atanu Lahiri & Abraham Seidmann, 2012. "Information Hang-overs in Healthcare Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 634-653, October.
  79. Chakraborty, Atreya & Kazarosian, Mark, 2001. "Marketing strategy and the use of information technology: New evidence from the trucking industry," Research in Transportation Economics, Elsevier, vol. 6(1), pages 71-96, January.
  80. Satya P. Das, 2011. "The political economy of revenue pressure and tax collection efficiency," Indian Growth and Development Review, Emerald Group Publishing Limited, vol. 4(1), pages 38-52, April.
  81. Chen, Yueh H. & Lin, Winston T., 2009. "Analyzing the relationships between information technology, inputs substitution and national characteristics based on CES stochastic frontier production models," International Journal of Production Economics, Elsevier, vol. 120(2), pages 552-569, August.
  82. Lin, Winston T. & Chuang, Chia-Hung, 2013. "Investigating and comparing the dynamic patterns of the business value of information technology over time," European Journal of Operational Research, Elsevier, vol. 228(1), pages 249-261.
  83. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
  84. Zhiguang ZHANG & Haiqing HU & Winston T. LIN, 2019. "Analyzing the Impacts of Unobserved National Characteristics on Economic Performance of Information Technology based on a Partial Adjustment Approach With Dynamic and Variable Speed of Adjustment," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(1), pages 128-142, March.
  85. Cornelia NOVAC-UDUDEC & Cristina ENACHE & Corina SBUGHEA, 2011. "The IT Impact on the Productivity and the Organizational Performance of Firms in Romania. A model of Empirical Analysis," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 177-183.
  86. Peng Huang & Marco Ceccagnoli & Chris Forman & D.J. Wu, 2022. "IT Knowledge Spillovers, Absorptive Capacity, and Productivity: Evidence from Enterprise Software," Information Systems Research, INFORMS, vol. 33(3), pages 908-934, September.
  87. Omido Nicholas Lufumbu & Muranga James Njihia, 2017. "Convergence of Information Technology, Operations Functions and Performance of Commercial Banks in Kenya," Noble International Journal of Social Sciences Research, Noble Academic Publsiher, vol. 2(4), pages 39-56, April.
  88. Dennis O. Kundisch & Neeraj Mittal & Barrie R. Nault, 2014. "Research Commentary —Using Income Accounting as the Theoretical Basis for Measuring IT Productivity," Information Systems Research, INFORMS, vol. 25(3), pages 449-467, September.
  89. Liu, Ting-Kun & Chen, Jong-Rong & Huang, Cliff J. & Yang, Chih-Hai, 2014. "Revisiting the productivity paradox: A semiparametric smooth coefficient approach based on evidence from Taiwan," Technological Forecasting and Social Change, Elsevier, vol. 81(C), pages 300-308.
  90. Jaime Gómez & Idana Salazar & Pilar Vargas, 2017. "Does Information Technology Improve Open Innovation Performance? An Examination of Manufacturers in Spain," Information Systems Research, INFORMS, vol. 28(3), pages 661-675, September.
  91. Sang-Yong Tom Lee & Xiao Jia Guo, 2004. "Information and Communications Technology (ICT) and Spillover: A Panel Analysis," Econometric Society 2004 Far Eastern Meetings 722, Econometric Society.
  92. Hunter, Starling David, III, 2003. "Information Technology, Organizational Learning, and the Market Value of the Firm," Working papers 4418-03, Massachusetts Institute of Technology (MIT), Sloan School of Management.
  93. Susan F. Lu & Huaxia Rui & Abraham Seidmann, 2018. "Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes," Management Science, INFORMS, vol. 64(4), pages 1842-1859, April.
  94. Lin, Winston T. & Chiang, Chung-Yean, 2011. "The impacts of country characteristics upon the value of information technology as measured by productive efficiency," International Journal of Production Economics, Elsevier, vol. 132(1), pages 13-33, July.
  95. Saggi Nevo & Michael Wade & Wade D. Cook, 2010. "An empirical study of IT as a factor of production: The case of Net-enabled IT assets," Information Systems Frontiers, Springer, vol. 12(3), pages 323-335, July.
  96. Timothy DeStefano & Richard Kneller & Jonathan Timmis, 2020. "ICT and capital biased technical change," Discussion Papers 2020-03, University of Nottingham, GEP.
  97. Elsadig Ahmed & Rahim Ridzuan, 2013. "The Impact of ICT on East Asian Economic Growth: Panel Estimation Approach," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 4(4), pages 540-555, December.
  98. Joseph Pasky Ngameni & Ludovic Feulefack Kemmanang & Sylvain Bertelet Ngassam, 2022. "Growth Gap between China and Africa: Do Digital Technologies Matter?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(1), pages 24-43, March.
  99. Shao, Benjamin B.M. & Lin, Winston T., 2016. "Assessing output performance of information technology service industries: Productivity, innovation and catch-up," International Journal of Production Economics, Elsevier, vol. 172(C), pages 43-53.
  100. Sanjeev Dewan & Fei Ren, 2011. "Information Technology and Firm Boundaries: Impact on Firm Risk and Return Performance," Information Systems Research, INFORMS, vol. 22(2), pages 369-388, June.
  101. Xiaofeng Li & Tingjie Lu, 2020. "Capital, labor, and derived demand for information: Evidence from China," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(3), pages 339-353, April.
  102. Kun Shin Im & Varun Grover & James T. C. Teng, 2013. "Research Note---Do Large Firms Become Smaller by Using Information Technology?," Information Systems Research, INFORMS, vol. 24(2), pages 470-491, June.
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