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Optimal Service Speeds in a Competitive Environment

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Cited by:

  1. Alexopoulos, Christos & Goldsman, David & Fontanesi, John & Kopald, David & Wilson, James R., 2008. "Modeling patient arrivals in community clinics," Omega, Elsevier, vol. 36(1), pages 33-43, February.
  2. Parlar, Mahmut & Weng, Z. Kevin, 2006. "Coordinating pricing and production decisions in the presence of price competition," European Journal of Operational Research, Elsevier, vol. 170(1), pages 211-227, April.
  3. Atal, Vidya & Bar, Talia & Gordon, Sidartha, 2016. "Project selection: Commitment and competition," Games and Economic Behavior, Elsevier, vol. 96(C), pages 30-48.
  4. Mei Xue & Patrick T. Harker, 2003. "Service Co-Production, Customer Efficiency and Market Competition," Center for Financial Institutions Working Papers 03-03, Wharton School Center for Financial Institutions, University of Pennsylvania.
  5. Luyi Yang & Zhongbin Wang & Shiliang Cui, 2021. "A Model of Queue Scalping," Management Science, INFORMS, vol. 67(11), pages 6803-6821, November.
  6. Kut C. So, 2000. "Price and Time Competition for Service Delivery," Manufacturing & Service Operations Management, INFORMS, vol. 2(4), pages 392-409, April.
  7. Legros, Benjamin, 2022. "The principal-agent problem for service rate event-dependency," European Journal of Operational Research, Elsevier, vol. 297(3), pages 949-963.
  8. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
  9. Li, Xin & Li, Qingying & Guo, Pengfei & Lian, Zhaotong, 2017. "On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers," International Journal of Production Economics, Elsevier, vol. 193(C), pages 726-736.
  10. Joseph Hall & Evan Porteus, 2000. "Customer Service Competition in Capacitated Systems," Manufacturing & Service Operations Management, INFORMS, vol. 2(2), pages 144-165, November.
  11. Weixin Shang & Liming Liu, 2011. "Promised Delivery Time and Capacity Games in Time-Based Competition," Management Science, INFORMS, vol. 57(3), pages 599-610, March.
  12. Gérard P. Cachon & Patrick T. Harker, 2002. "Competition and Outsourcing with Scale Economies," Management Science, INFORMS, vol. 48(10), pages 1314-1333, October.
  13. Benjamin Legros, 2022. "The principal-agent problem for service rate event-dependency," Post-Print hal-03605421, HAL.
  14. Prabhudev Konana & Alok Gupta & Andrew B. Whinston, 2000. "Integrating User Preferences and Real-Time Workload in Information Services," Information Systems Research, INFORMS, vol. 11(2), pages 177-196, June.
  15. Albert Y. Ha & Lode Li & Shu-Ming Ng, 2003. "Price and Delivery Logistics Competition in a Supply Chain," Management Science, INFORMS, vol. 49(9), pages 1139-1153, September.
  16. Deligiannis, Michalis & Liberopoulos, George & Benioudakis, Myron, 2023. "Dynamic supplier competition and cooperation for buyer loyalty on service," International Journal of Production Economics, Elsevier, vol. 255(C).
  17. Ragavendran Gopalakrishnan & Sherwin Doroudi & Amy R. Ward & Adam Wierman, 2016. "Routing and Staffing When Servers Are Strategic," Operations Research, INFORMS, vol. 64(4), pages 1033-1050, August.
  18. Albert Y. Ha & Shilu Tong & Hongtao Zhang, 2011. "Sharing Demand Information in Competing Supply Chains with Production Diseconomies," Management Science, INFORMS, vol. 57(3), pages 566-581, March.
  19. Tianxiang Wang & Peiwen Yu & Jianqiang Hu, 2022. "Admission Control Game with Capacity Borrowing," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 547-560, February.
  20. James Ang & Masao Fukushima & Fanwen Meng & Takahiro Noda & Jie Sun, 2013. "Establishing Nash equilibrium of the manufacturer–supplier game in supply chain management," Journal of Global Optimization, Springer, vol. 56(4), pages 1297-1312, August.
  21. Anthony M. Kwasnica & Euthemia Stavrulaki, 2008. "Competitive location and capacity decisions for firms serving time‐sensitive customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(7), pages 704-721, October.
  22. Isabel Parra-Frutos, 2010. "A queuing-based model for optimal dimension of service firms," SERIEs: Journal of the Spanish Economic Association, Springer;Spanish Economic Association, vol. 1(4), pages 459-474, September.
  23. Wei Shi Lim, 2009. "Overselling in a Competitive Environment: Boon or Bane?," Marketing Science, INFORMS, vol. 28(6), pages 1129-1143, 11-12.
  24. Evrim D. Günec{s} & O. Zeynep Akc{s}in, 2004. "Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 338-357, May.
  25. Liu Yang & Francis de Véricourt & Peng Sun, 2014. "Time-Based Competition with Benchmark Effects," Manufacturing & Service Operations Management, INFORMS, vol. 16(1), pages 119-132, February.
  26. Pekka Ilmakunnas, 2002. "Strategic behavior in a service industry," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 23(2), pages 69-82.
  27. Gad Allon & Awi Federgruen, 2007. "Competition in Service Industries," Operations Research, INFORMS, vol. 55(1), pages 37-55, February.
  28. Chun (Martin) Qiu & Wenqing Zhang, 2016. "Managing long queues for holiday sales shopping," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 15(1), pages 52-65, February.
  29. Jeff Hong, L. & Xu, Xiaowei & Zhang, Sheng Hao, 2015. "Capacity reservation for time-sensitive service providers: An application in seaport management," European Journal of Operational Research, Elsevier, vol. 245(2), pages 470-479.
  30. Sarang Deo & Itai Gurvich, 2011. "Centralized vs. Decentralized Ambulance Diversion: A Network Perspective," Management Science, INFORMS, vol. 57(7), pages 1300-1319, July.
  31. Philipp Afèche & Haim Mendelson, 2004. "Pricing and Priority Auctions in Queueing Systems with a Generalized Delay Cost Structure," Management Science, INFORMS, vol. 50(7), pages 869-882, July.
  32. Wei Shi Lim, 2001. "Producer-Supplier Contracts with Incomplete Information," Management Science, INFORMS, vol. 47(5), pages 709-715, May.
  33. Gérard P. Cachon & Fuqiang Zhang, 2007. "Obtaining Fast Service in a Queueing System via Performance-Based Allocation of Demand," Management Science, INFORMS, vol. 53(3), pages 408-420, March.
  34. Bradford, Richard M., 1996. "Pricing, routing, and incentive compatibility in multiserver queues," European Journal of Operational Research, Elsevier, vol. 89(2), pages 226-236, March.
  35. Gad Allon & Awi Federgruen, 2008. "Service Competition with General Queueing Facilities," Operations Research, INFORMS, vol. 56(4), pages 827-849, August.
  36. Fernando Bernstein & Francis de Véricourt, 2008. "Competition for Procurement Contracts with Service Guarantees," Operations Research, INFORMS, vol. 56(3), pages 562-575, June.
  37. Gérard P. Cachon & Fuqiang Zhang, 2006. "Procuring Fast Delivery: Sole Sourcing with Information Asymmetry," Management Science, INFORMS, vol. 52(6), pages 881-896, June.
  38. Benjamin Legros, 2021. "Agents’ Self‐Routing for Blended Operations to Balance Inbound and Outbound Services," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3599-3614, October.
  39. Weng, Z. Kevin, 1996. "Manufacturing lead times, system utilization rates and lead-time-related demand," European Journal of Operational Research, Elsevier, vol. 89(2), pages 259-268, March.
  40. Gregory Dobson & Euthemia Stavrulaki, 2007. "Simultaneous price, location, and capacity decisions on a line of time‐sensitive customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 54(1), pages 1-10, February.
  41. Vincent Knight & Izabela Komenda & Jeff Griffiths, 2017. "Measuring the price of anarchy in critical care unit interactions," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(6), pages 630-642, June.
  42. Leon Yang Chu & Zhixi Wan & Dongyuan Zhan, 2018. "Harnessing the Double-edged Sword via Routing: Information Provision on Ride-hailing Platforms," Working Papers 18-04, NET Institute.
  43. So, Kut C. & Song, Jing-Sheng, 1998. "Price, delivery time guarantees and capacity selection," European Journal of Operational Research, Elsevier, vol. 111(1), pages 28-49, November.
  44. Wang, Haiyan & Olsen, Tava Lennon & Liu, Guiqing, 2018. "Service capacity competition with peak arrivals and delay sensitive customers," Omega, Elsevier, vol. 77(C), pages 80-95.
  45. Lim, Wei Shi, 2000. "A lemons market? An incentive scheme to induce truth-telling in third party logistics providers," European Journal of Operational Research, Elsevier, vol. 125(3), pages 519-525, September.
  46. Krishnan S. Anand & M. Faz{i}l Paç & Senthil Veeraraghavan, 2011. "Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services," Management Science, INFORMS, vol. 57(1), pages 40-56, January.
  47. Saif Benjaafar & Ehsan Elahi & Karen L. Donohue, 2007. "Outsourcing via Service Competition," Management Science, INFORMS, vol. 53(2), pages 241-259, February.
  48. Tamer Boyaci & Saibal Ray, 2003. "Product Differentiation and Capacity Cost Interaction in Time and Price Sensitive Markets," Manufacturing & Service Operations Management, INFORMS, vol. 5(1), pages 18-36, May.
  49. Mor Armony & Guillaume Roels & Hummy Song, 2021. "Pooling Queues with Strategic Servers: The Effects of Customer Ownership," Operations Research, INFORMS, vol. 69(1), pages 13-29, January.
  50. Stephen M. Gilbert & Z. Kevin Weng, 1998. "Incentive Effects Favor Nonconsolidating Queues in a Service System: The Principal--Agent Perspective," Management Science, INFORMS, vol. 44(12-Part-1), pages 1662-1669, December.
  51. Duane Christ & Benjamin Avi-Itzhak, 2002. "Strategic Equilibrium for a Pair of Competing Servers with Convex Cost and Balking," Management Science, INFORMS, vol. 48(6), pages 813-820, June.
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