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Service Escape: Profiting from Customer Cancellations

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Cited by:

  1. Rachel R. Chen & Esther Gal-Or & Paolo Roma, 2014. "Opaque Distribution Channels for Competing Service Providers: Posted Price vs. Name-Your-Own-Price Mechanisms," Operations Research, INFORMS, vol. 62(4), pages 733-750, August.
  2. Sainam, Preethika & Balasubramanian, Sridhar & Bhattacharya, Shantanu & Ong, L. Lin, 2023. "Pricing under uncertainty: Forward and option pricing in sports markets," Journal of Business Research, Elsevier, vol. 167(C).
  3. Jeffrey D. Shulman & Marcus Cunha & Julian K. Saint Clair, 2015. "Consumer Uncertainty and Purchase Decision Reversals: Theory and Evidence," Marketing Science, INFORMS, vol. 34(4), pages 590-605, July.
  4. Yang, Hui & Chen, Jing & Chen, Xu & Chen, Bintong, 2017. "The impact of customer returns in a supply chain with a common retailer," European Journal of Operational Research, Elsevier, vol. 256(1), pages 139-150.
  5. Yurong Pei & Mengying Xie & Qiuling Yang & Yi Liao & Yuping Wu, 2021. "Effect of Consumer Strategic Behavior on Online Presale Strategy," Sustainability, MDPI, vol. 13(19), pages 1-21, October.
  6. Wen Zhang & Weizhe Yang, 2021. "Optimal pre-order strategy with delay in payments," Annals of Operations Research, Springer, vol. 305(1), pages 347-374, October.
  7. Yunjuan Kuang & Li Jiang, 2023. "Managing presales with two payments and return policy when consumers are time‐inconsistent," Production and Operations Management, Production and Operations Management Society, vol. 32(11), pages 3594-3613, November.
  8. Yan Liu & Dan Zhang, 2024. "Intraconsumer Price Discrimination with Credit Refund Policies," Management Science, INFORMS, vol. 70(10), pages 6835-6851, October.
  9. Huang, Kwei-Long & Kuo, Chia-Wei & Shih, Han-Ju, 2017. "Advance selling with freebies and limited production capacity," Omega, Elsevier, vol. 73(C), pages 18-28.
  10. Gila Fruchter & Eitan Gerstner & Paul Dobson, 2011. "Fee or free? How much to add on for an add-on," Marketing Letters, Springer, vol. 22(1), pages 65-78, March.
  11. Liao, Chen-Nan & Chen, Ying-Ju, 2019. "Role of exchangeable tickets in the optimal menu design for airline tickets," Omega, Elsevier, vol. 89(C), pages 151-163.
  12. Scott Fay & Jinhong Xie, 2008. "Probabilistic Goods: A Creative Way of Selling Products and Services," Marketing Science, INFORMS, vol. 27(4), pages 674-690, 07-08.
  13. Son, Junghwa & Kang, Ji Hye & Jang, Sungha, 2019. "The effects of out-of-stock, return, and cancellation amounts on the order amounts of an online retailer," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 421-427.
  14. Huifang Jiao & Xuan Wang & Chi To Ng & Lijun Ma, 2021. "Pricing and Return Policies in a Competitive Market: A Consumer-Valuation Based Analysis with Valuation Uncertainties," Sustainability, MDPI, vol. 13(3), pages 1-23, January.
  15. Tuo Wang & Esther Gal-Or & Rabikar Chatterjee, 2009. "The Name-Your-Own-Price Channel in the Travel Industry: An Analytical Exploration," Management Science, INFORMS, vol. 55(6), pages 968-979, June.
  16. Xiao Huang & Dan Zhang, 2020. "Service Product Design and Consumer Refund Policies," Marketing Science, INFORMS, vol. 39(2), pages 366-381, March.
  17. Chen, Rachel R. & Gerstner, Eitan & Halbheer, Daniel & Roma, Paolo, 2023. "Managing service shutdowns: Cash refunds or vouchers?," International Journal of Research in Marketing, Elsevier, vol. 40(2), pages 294-315.
  18. Rachel R. Chen & Eitan Gerstner & Yinghui (Catherine) Yang, 2012. "Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation," Marketing Science, INFORMS, vol. 31(1), pages 157-171, January.
  19. Yan Liu & Ningyuan Chen, 2022. "Dynamic Pricing with Money‐Back Guarantees," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 941-962, March.
  20. ChihChien Chen, 2016. "Cancellation policies in the hotel, airline and restaurant industries," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 15(3), pages 270-275, July.
  21. Scott Fay & Jinhong Xie, 2010. "The Economics of Buyer Uncertainty: Advance Selling vs. Probabilistic Selling," Marketing Science, INFORMS, vol. 29(6), pages 1040-1057, 11-12.
  22. Yubo Chen & Jinhong Xie, 2008. "Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix," Management Science, INFORMS, vol. 54(3), pages 477-491, March.
  23. Georgiadis, George & Tang, Christopher S., 2014. "Optimal reservation policies and market segmentation," International Journal of Production Economics, Elsevier, vol. 154(C), pages 81-99.
  24. Baojun Jiang & Hongyan Shi & Tianxin Zou, 2022. "Effects of On‐Demand Product Adjustments on Firm's Pricing and Product Strategies," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1252-1270, March.
  25. Jeffrey D. Shulman & Anne T. Coughlan & R. Canan Savaskan, 2011. "Managing Consumer Returns in a Competitive Environment," Management Science, INFORMS, vol. 57(2), pages 347-362, February.
  26. Mesak, Hani I. & Zhang, Hongkai & Pullis, Joe M., 2010. "On optimal service capacity allocation policy in an advance selling environment in continuous time," European Journal of Operational Research, Elsevier, vol. 203(2), pages 505-512, June.
  27. Mehmet Altin & Chih-Chien Chen & Arash Riasi & Zvi Schwartz, 2023. "Go moderate! How hotels' cancellation policies affect their financial performance," Tourism Economics, , vol. 29(8), pages 2165-2182, December.
  28. Liang Guo, 2009. "Service Cancellation and Competitive Refund Policy," Marketing Science, INFORMS, vol. 28(5), pages 901-917, 09-10.
  29. Gérard P. Cachon, 2020. "A Research Framework for Business Models: What Is Common Among Fast Fashion, E-Tailing, and Ride Sharing?," Management Science, INFORMS, vol. 66(3), pages 1172-1192, March.
  30. Wei Shi Lim, 2009. "Overselling in a Competitive Environment: Boon or Bane?," Marketing Science, INFORMS, vol. 28(6), pages 1129-1143, 11-12.
  31. Yao Cui & Izak Duenyas & Özge Şahin, 2014. "Should Event Organizers Prevent Resale of Tickets?," Management Science, INFORMS, vol. 60(9), pages 2160-2179, September.
  32. Gérard P. P. Cachon & Pnina Feldman, 2017. "Is Advance Selling Desirable with Competition?," Marketing Science, INFORMS, vol. 36(2), pages 214-231, March.
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