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Using DEA models to jointly estimate service quality perception and profitability – Evidence from international airports

Citations

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  1. Olfat, Laya & Amiri, Maghsoud & Bamdad Soufi, Jahanyar & Pishdar, Mahsa, 2016. "A dynamic network efficiency measurement of airports performance considering sustainable development concept: A fuzzy dynamic network-DEA approach," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 272-290.
  2. Saranga, Haritha & Nagpal, Rajiv, 2016. "Drivers of operational efficiency and its impact on market performance in the Indian Airline industry," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 165-176.
  3. Fragoudaki, Alexandra & Giokas, Dimitrios, 2020. "Airport efficiency in the dawn of privatization: The case of Greece," Journal of Air Transport Management, Elsevier, vol. 86(C).
  4. lo Storto, Corrado, 2018. "The analysis of the cost-revenue production cycle efficiency of the Italian airports: A NSBM DEA approach," Journal of Air Transport Management, Elsevier, vol. 72(C), pages 77-85.
  5. Lee, Kiljae & Yu, Chunyan, 2018. "Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 28-44.
  6. Myung Je Lee & Changhee Kim, 2018. "A network DEA aeronautical and non-aeronautical production model: an application to South Korea airports," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 7(1), pages 1-12, December.
  7. Zhou, Yaoming & Kundu, Tanmoy & Goh, Mark & Chakraborty, Shankar & Bai, Xiwen, 2023. "A multi-stage multi-criteria data analytics approach to rank commercial service airports," Journal of Air Transport Management, Elsevier, vol. 111(C).
  8. Nikolaou, Paraskevas & Dimitriou, Loukas, 2018. "Evaluation of road safety policies performance across Europe: Results from benchmark analysis for a decade," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 232-246.
  9. Jiang, Yonglei & Liao, Feixiong & Xu, Qi & Yang, Zhongzhen, 2019. "Identification of technology spillover among airport alliance from the perspective of efficiency evaluation: The case of China," Transport Policy, Elsevier, vol. 80(C), pages 49-58.
  10. Trischler, Jakob & Lohmann, Gui, 2018. "Monitoring quality of service at Australian airports: A critical analysis," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 63-71.
  11. Liu, Dan, 2016. "Measuring aeronautical service efficiency and commercial service efficiency of East Asia airport companies: An application of Network Data Envelopment Analysis," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 11-22.
  12. Gutiérrez, Ester & Lozano, Sebastián, 2016. "Efficiency assessment and output maximization possibilities of European small and medium sized airports," Research in Transportation Economics, Elsevier, vol. 56(C), pages 3-14.
  13. José Solana-Ibáñez & Manuel Caravaca-Garratón & Lorena Para-González, 2016. "Two-Stage Data Envelopment Analysis of Spanish Regions: Efficiency Determinants and Stability Analysis," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 10(3), September.
  14. Ha, Hun Koo & Kaneko, Shinji & Yamamoto, Masashi & Yoshida, Yuichiro & Zhang, Anming, 2017. "On the discrepancy in the social efficiency measures between parametric and non-parametric production technology identification," Journal of Air Transport Management, Elsevier, vol. 58(C), pages 9-14.
  15. Raghavan, Sunder & Yu, Chunyan, 2021. "Evaluating financial performance of commercial service airports in the United States," Journal of Air Transport Management, Elsevier, vol. 96(C).
  16. Liu, Dan, 2017. "Evaluating the multi-period efficiency of East Asia airport companies," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 71-82.
  17. Zhou, Yaoming & Kundu, Tanmoy & Goh, Mark & Sheu, Jiuh-Biing, 2023. "Beyond throughput: Incorporating air transport network topology in airport performance measurement," Journal of Air Transport Management, Elsevier, vol. 112(C).
  18. Merkert, Rico & Beck, Matthew, 2017. "Value of travel time savings and willingness to pay for regional aviation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 96(C), pages 29-42.
  19. Hidalgo-Gallego, Soraya & Mateo-Mantecón, Ingrid, 2019. "Effect of concentration in airline market on Spanish airport technical efficiency," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 56-66.
  20. Gajewicz, Šukasz & Walaszczyk, Ewa & Nadolny, Michał & Nowosielski, Krzysztof, 2022. "Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 103(C).
  21. Vincenzo Fasone & Mariano Puglisi, 2017. "Misure di performance innovative e modelli di business: il caso delle aziende aeroportuali italiane," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(2), pages 71-87.
  22. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
  23. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
  24. Yu, Hang & Zhang, Yahua & Zhang, Anming & Wang, Kun & Cui, Qiang, 2019. "A comparative study of airline efficiency in China and India: A dynamic network DEA approach," Research in Transportation Economics, Elsevier, vol. 76(C).
  25. Lee, Junghwan & Kim, Jinsoo, 2023. "Are electric vehicles more efficient? A slacks-based data envelopment analysis for European road passenger transportation," Energy, Elsevier, vol. 279(C).
  26. Smith, Andrew S.J. & Ojeda Cabral, Manuel, 2022. "Is higher quality always costly? Marginal costs of quality: Theory and application to railway punctuality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 157(C), pages 258-273.
  27. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
  28. Merkert, Rico & Mulley, Corinne & Hakim, Md Mahbubul, 2017. "Determinants of bus rapid transit (BRT) system revenue and effectiveness – A global benchmarking exercise," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 75-88.
  29. Lu, Ming-Tsang & Hsu, Chao-Che & Liou, James J.H. & Lo, Huai-Wei, 2018. "A hybrid MCDM and sustainability-balanced scorecard model to establish sustainable performance evaluation for international airports," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 9-19.
  30. Paraschi, Elen Paraskevi & Georgopoulos, Antonios & Papatheodorou, Andreas, 2020. "Abiotic determinants of airport performance: Insights from a global survey," Transport Policy, Elsevier, vol. 85(C), pages 33-53.
  31. Nicole Kalemba & Fernando Campa-Planas, 2018. "The quality effect on the profitability of US airline companies," Tourism Economics, , vol. 24(3), pages 251-269, May.
  32. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
  33. Chen, Chialin & Achtari, Guyves & Majkut, Kevin & Sheu, Jiuh-Biing, 2017. "Balancing equity and cost in rural transportation management with multi-objective utility analysis and data envelopment analysis: A case of Quinte West," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 148-165.
  34. Jiang, Hongwei & Zhang, Yahua, 2016. "An assessment of passenger experience at Melbourne Airport," Journal of Air Transport Management, Elsevier, vol. 54(C), pages 88-92.
  35. Hong, Seock-Jin & Choi, Dongho & Chae, Junjae, 2020. "Exploring different airport users’ service quality satisfaction between service providers and air travelers," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  36. Zuidberg, Joost, 2017. "Exploring the determinants for airport profitability: Traffic characteristics, low-cost carriers, seasonality and cost efficiency," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 61-72.
  37. Fernández, Xosé Luis & Coto-Millán, Pablo & Díaz-Medina, Benito, 2018. "The impact of tourism on airport efficiency: The Spanish case," Utilities Policy, Elsevier, vol. 55(C), pages 52-58.
  38. Liu, Shuli & Wan, Yulai & Zhang, Anming, 2021. "Does high-speed rail development affect airport productivity? Evidence from China and Japan," Transport Policy, Elsevier, vol. 110(C), pages 1-15.
  39. Gurtner, Gérald & Cook, Andrew & Graham, Anne & Cristóbal, Samuel, 2018. "The economic value of additional airport departure capacity," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 1-14.
  40. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
  41. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
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