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Does service quality matter in measuring the performance of water utilities

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  1. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia & Guerrini, Andrea, 2018. "Water pollution in wastewater treatment plants: An efficiency analysis with undesirable output," European Journal of Operational Research, Elsevier, vol. 269(1), pages 24-34.
  2. Francisco González Gómez & Miguel Angel García Rubio, 2008. "Efficiency in the management of urban water services. What have we learned after four decades of research?," Hacienda Pública Española / Review of Public Economics, IEF, vol. 185(2), pages 39-67, July.
  3. Nyathikala, Sai Amulya & Jamasb, Tooraj & Llorca, Manuel & Kulshrestha, Mukul, 2023. "Utility governance, incentives, and performance: Evidence from India's urban water sector," Utilities Policy, Elsevier, vol. 82(C).
  4. Michael Zschille & Matthias Walter, 2012. "The performance of German water utilities: a (semi)-parametric analysis," Applied Economics, Taylor & Francis Journals, vol. 44(29), pages 3749-3764, October.
  5. Danelon, André F. & Spolador, Humberto F.S. & Kumbhakar, Subal C., 2021. "Weather and population size effects on water and sewer treatment costs: Evidence from Brazil," Journal of Development Economics, Elsevier, vol. 153(C).
  6. María Molinos-Senante & Manuel Mocholi-Arce & Ramón Sala-Garrido, 2016. "Efficiency Assessment of Water and Sewerage Companies: a Disaggregated Approach Accounting for Service Quality," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 30(12), pages 4311-4328, September.
  7. Mande Buafua, Patrick, 2015. "Efficiency of urban water supply in Sub-Saharan Africa: Do organization and regulation matter?," Utilities Policy, Elsevier, vol. 37(C), pages 13-22.
  8. Hoffjan, Andreas & Lechtenberg, Christian & Schuchardt, Lukas D., 2011. "Methoden zur Effizienzmessung in der deutschen Wasserversorgung – Eine Auswertung internationaler Studien," ZögU - Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 34(3), pages 325-345.
  9. Angel Prieto & José L. Zofio & Inmaculada Alvarez, 2009. "Economías de escala, densidad y alcance en la provisión pública de infraestructura básica municipal," Hacienda Pública Española / Review of Public Economics, IEF, vol. 190(3), pages 59-94, September.
  10. Jayanath Ananda & Nicholas Pawsey, 2019. "Benchmarking service quality in the urban water industry," Journal of Productivity Analysis, Springer, vol. 51(1), pages 55-72, February.
  11. See, Kok Fong & Ma, Zhanxin, 2018. "Does non-revenue water affect Malaysia's water services industry productivity?," Utilities Policy, Elsevier, vol. 54(C), pages 125-131.
  12. Picazo-Tadeo, Andrés J. & Sáez-Fernández, Francisco J. & González-Gómez, Francisco, 2008. "Assesing Performance in the Management of the Urban Water Cycle," Efficiency Series Papers 2008/01, University of Oviedo, Department of Economics, Oviedo Efficiency Group (OEG).
  13. Byrnes, Joel & Crase, Lin & Dollery, Brian & Villano, Renato, 2010. "The relative economic efficiency of urban water utilities in regional New South Wales and Victoria," Resource and Energy Economics, Elsevier, vol. 32(3), pages 439-455, August.
  14. Alessandro Petretto, 2008. "The impact of productive efficiency and quality of a regulated local public utility on final goods prices and consumers welfare," Working Papers - Economics wp2008_10.rdf, Universita' degli Studi di Firenze, Dipartimento di Scienze per l'Economia e l'Impresa.
  15. Walter, Matthias & Cullmann, Astrid & von Hirschhausen, Christian & Wand, Robert & Zschille, Michael, 2009. "Quo vadis efficiency analysis of water distribution? A comparative literature review," Utilities Policy, Elsevier, vol. 17(3-4), pages 225-232, September.
  16. Michele Benvenuti & Elena Gennari, 2008. "Water services in Italy: implementation of the reform and efficiency of providers," Questioni di Economia e Finanza (Occasional Papers) 23, Bank of Italy, Economic Research and International Relations Area.
  17. Alessandro Petretto, 2009. "On the Impact of Productive Efficiency and Quality of a Regulated Local Public Utility Upon Final Goods Prices and Consumer's Welfare," Giornale degli Economisti, GDE (Giornale degli Economisti e Annali di Economia), Bocconi University, vol. 68(3), pages 311-339, July.
  18. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia, 2021. "Environmental sustainability and service quality beyond economic and financial indicators: A performance evaluation of Italian water utilities," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
  19. Alexandr Akimov & Paul Simshauser, 2018. "Performance measurement in Australian water utilities: Current state and future directions," Discussion Papers in Finance finance:201802, Griffith University, Department of Accounting, Finance and Economics.
  20. Mocholi-Arce, Manuel & Sala-Garrido, Ramon & Molinos-Senante, Maria & Maziotis, Alexandros, 2021. "Performance assessment of water companies: A metafrontier approach accounting for quality of service and group heterogeneities," Socio-Economic Planning Sciences, Elsevier, vol. 74(C).
  21. Jian Chang & Wanhua Li & Yaodong Zhou & Peng Zhang & Hengxin Zhang, 2022. "Impact of Public Service Quality on the Efficiency of the Water Industry: Evidence from 147 Cities in China," Sustainability, MDPI, vol. 14(22), pages 1-17, November.
  22. Alexandros Maziotis & María Molinos-Senante & Ramon Sala-Garrido, 2017. "Assesing the Impact of Quality of Service on the Productivity of Water Industry: a Malmquist-Luenberger Approach for England and Wales," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2407-2427, June.
  23. Ngobeni, Victor & Breitenbach, Marthinus C, 2021. "Production and Scale Efficiency of South African Water Utilities: The Case of Water Boards," MPRA Paper 106242, University Library of Munich, Germany.
  24. Ruiz-Villaverde, Alberto & González-Gómez, Francisco & J. Picazo- Tadeo, Andrés, 2015. "The privatisation of urban water services: theory and empirical evidence in the case of Spain," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 31, pages 157-174.
  25. Byrnes, Joel, 2013. "A short institutional and regulatory history of the Australian urban water sector," Utilities Policy, Elsevier, vol. 24(C), pages 11-19.
  26. Marta Suárez-Varela & María los Ángeles García-Valiñas & Francisco González-Gómez & Andrés J Picazo-Tadeo, 2017. "Ownership and Performance in Water Services Revisited: Does Private Management Really Outperform Public?," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2355-2373, June.
  27. Romano, Giulia & Molinos-Senante, María & Guerrini, Andrea, 2017. "Water utility efficiency assessment in Italy by accounting for service quality: An empirical investigation," Utilities Policy, Elsevier, vol. 45(C), pages 97-108.
  28. Noubissi Domguia, 2017. "Taking into account of the quality of the services un the public drinking water services [Prise En Compte De La Qualite Des Prestations Dans Les Services Publics D'Eau Services]," Working Papers hal-01504396, HAL.
  29. Liu, Junqing & Fukushige, Mototsugu, 2020. "Efficiency and pricing of water supply and sewerage services in Japan," Utilities Policy, Elsevier, vol. 62(C).
  30. Çelen, Aydın & Yalçın, Neşe, 2012. "Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service," Utilities Policy, Elsevier, vol. 23(C), pages 59-71.
  31. Vilarinho, Hermilio & Pereira, Miguel Alves & D’Inverno, Giovanna & Nóvoa, Henriqueta & Camanho, Ana S., 2024. "Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
  32. Jean-Philippe Boussemart & Daouda Diakité & Raluca Parvulescu, 2023. "Performance of Water Utilities Evaluated from Different Stakeholders Perspectives: An Application to the Ivorian Sector," Journal of Productivity Analysis, Springer, vol. 60(1), pages 87-105, August.
  33. Ngobeni, Victor & Breitenbach, Marthinus C, 2020. "Technical Efficiency of Water Boards in South Africa: A Costing and Pricing Benchmarking Exercise," MPRA Paper 101501, University Library of Munich, Germany.
  34. Ferro, Gustavo & Lentini, Emilio J. & Mercadier, Augusto C. & Romero, Carlos A., 2013. "Eficiencia en la prestación de agua y saneamiento y su vinculación con regiones, propiedad e independencia de los prestadores en Brasil [Efficiency in water and sanitation providers and its links w," MPRA Paper 48247, University Library of Munich, Germany.
  35. Pedro-José Martínez-Córdoba & Nicola Raimo & Filippo Vitolla & Bernardino Benito, 2020. "Achieving Sustainable Development Goals. Efficiency in the Spanish Clean Water and Sanitation Sector," Sustainability, MDPI, vol. 12(7), pages 1-13, April.
  36. Abubakar, Ismaila Rimi, 2016. "Quality dimensions of public water services in Abuja, Nigeria," Utilities Policy, Elsevier, vol. 38(C), pages 43-51.
  37. Peeter Peda & Giuseppe Grossi & Margo Liik, 2013. "Do ownership and size affect the performance of water utilities? Evidence from Estonian municipalities," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(2), pages 237-259, May.
  38. Enrique Cabrera Jr. & Elvira Estruch-Juan & Elena Gómez & Roberto Teso, 2022. "Comprehensive Regulation of Water Services. Why Quality of Service and Economic Costs Cannot be Considered Separately," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 36(9), pages 3247-3264, July.
  39. Francisco González-Gómez & Miguel García‐Rubio & Francisco Alcalá-Olid & M. Ortega-Díaz, 2013. "Outsourcing and Efficiency in the Management of Rural Water Services," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 27(3), pages 731-747, February.
  40. Giulia Romano & Andrea Guerrini & Rui Cunha Marques, 2017. "European Water Utility Management: Promoting Efficiency, Innovation and Knowledge in the Water Industry," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2349-2353, June.
  41. Romano, Giulia & Guerrini, Andrea, 2011. "Measuring and comparing the efficiency of water utility companies: A data envelopment analysis approach," Utilities Policy, Elsevier, vol. 19(3), pages 202-209.
  42. Andrew C. Worthington, 2010. "A review of frontier approaches to efficiency and productivity measurement in urban water utilities," Discussion Papers in Economics economics:201010, Griffith University, Department of Accounting, Finance and Economics.
  43. Mellah, Thuraya & Ben Amor, Tawfik, 2016. "Performance of the Tunisian Water Utility: An input-distance function approach," Utilities Policy, Elsevier, vol. 38(C), pages 18-32.
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