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What makes crisis response strategies work? The impact of crisis involvement and message framing

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Cited by:

  1. Elisabeth Nöhammer & Robert Schorn & Nina Becker, 2023. "Optimizing the Organizational Crisis Communication Portfolio," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 304-319, November.
  2. Faxi Yuan & Amir Esmalian & Bora Oztekin & Ali Mostafavi, 2021. "Unveiling Spatial Patterns of Disaster Impacts and Recovery Using Credit Card Transaction Variances," Papers 2101.10090, arXiv.org.
  3. Ellen Campos Sousa & Luciana Freire, 2023. "The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 906-942, April.
  4. T. Ravichandran & Chaoqun Deng, 2023. "Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints," Information Systems Research, INFORMS, vol. 34(1), pages 319-341, March.
  5. Leoni Schilling & Sabrina Hegner & Ardion Beldad & Elif Durmaz & Gerrit Hirschfeld, 2024. "Not Our War: The Effects of Response Strategies and Message Frames From a Russian Association on the Public’s Attitude Toward Russians Living in Germany," SAGE Open, , vol. 14(2), pages 21582440241, June.
  6. Dong Lu & Yide Liu & Hongfeng Zhang & Ivan K. W. Lai, 2016. "The Ethical Judgment and Moral Reaction to the Product-Harm Crisis: Theoretical Model and Empirical Research," Sustainability, MDPI, vol. 8(7), pages 1-17, July.
  7. So Young Lee & Yoon Hi Sung & Dongwon Choi & Dong Hoo Kim, 2021. "Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses," Journal of Business Ethics, Springer, vol. 168(4), pages 795-811, February.
  8. Tyler G. Page, 2020. "I Didn’t Do It: Comparing Denial Posture Crisis Strategies Between Government and Business," Corporate Reputation Review, Palgrave Macmillan, vol. 23(1), pages 24-41, February.
  9. Schoofs, Lieze & Claeys, An-Sofie, 2021. "Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation," Journal of Business Research, Elsevier, vol. 130(C), pages 271-282.
  10. Marie Racine & Craig Wilson & Michael Wynes, 2020. "The Value of Apology: How do Corporate Apologies Moderate the Stock Market Reaction to Non-Financial Corporate Crises?," Journal of Business Ethics, Springer, vol. 163(3), pages 485-505, May.
  11. Lei Huang, 2023. "A moderation of business misdeeds on corporate remedy strategies," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(1), pages 21-31, March.
  12. Singh, Jaywant & Crisafulli, Benedetta & Quamina, La Toya & Xue, Melanie Tao, 2020. "‘To trust or not to trust’: The impact of social media influencers on the reputation of corporate brands in crisis," Journal of Business Research, Elsevier, vol. 119(C), pages 464-480.
  13. Singh, Jaywant & Crisafulli, Benedetta & Quamina, La Toya, 2020. "‘Corporate image at stake’: The impact of crises and response strategies on consumer perceptions of corporate brand alliances," Journal of Business Research, Elsevier, vol. 117(C), pages 839-849.
  14. Claeys, An-Sofie & Cauberghe, Verolien & Pandelaere, Mario, 2016. "Is old news no news? The impact of self-disclosure by organizations in crisis," Journal of Business Research, Elsevier, vol. 69(10), pages 3963-3970.
  15. Kaswengi, Joseph & Diallo, Mbaye Fall, 2015. "Consumer choice of store brands across store formats: A panel data analysis under crisis periods," Journal of Retailing and Consumer Services, Elsevier, vol. 23(C), pages 70-76.
  16. Huang, Jin & Sena, Vania & Li, Jun & Ozdemir, Sena, 2021. "Message framing in P2P lending relationships," Journal of Business Research, Elsevier, vol. 122(C), pages 761-773.
  17. Barkemeyer, Ralf & Faugère, Christophe & Gergaud, Olivier & Preuss, Lutz, 2020. "Media attention to large-scale corporate scandals: Hype and boredom in the age of social media," Journal of Business Research, Elsevier, vol. 109(C), pages 385-398.
  18. Xiao, Yi & Cauberghe, Verolien & Hudders, Liselot, 2020. "Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises," Journal of Business Research, Elsevier, vol. 109(C), pages 621-636.
  19. Merendino, Alessandro & Sarens, Gerrit, 2020. "Crisis? What crisis? Exploring the cognitive constraints on boards of directors in times of uncertainty," Journal of Business Research, Elsevier, vol. 118(C), pages 415-430.
  20. Muralidharan, Etayankara & Hora, Manpreet & Bapuji, Hari, 2022. "Hazard severity and time to recall: Evidence from the toy industry," Journal of Business Research, Elsevier, vol. 139(C), pages 954-963.
  21. Crijns, Hannelore & Claeys, An-Sofie & Cauberghe, Veroline & Hudders, Liselot, 2017. "Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy," Journal of Business Research, Elsevier, vol. 79(C), pages 143-151.
  22. Yijing Wang & Louisa Wanjek, 2018. "How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public," Corporate Reputation Review, Palgrave Macmillan, vol. 21(2), pages 84-100, June.
  23. Zhou, Ziyuan & Zhang, Xueying & Ki, Eyun-Jung, 2025. "When the accuser meets the accused: Exploring the role of nonprofit legitimacy and CSR reputation in corporate social irresponsibility," Journal of Business Research, Elsevier, vol. 186(C).
  24. Bertele, Kerrie & Feiereisen, Stephanie & Storey, Chris & van Laer, Tom, 2020. "It’s not what you say, it’s the way you say it! Effective message styles for promoting innovative new services," Journal of Business Research, Elsevier, vol. 107(C), pages 38-49.
  25. Ricarda B. Bouncken & Sascha Kraus & Antonio Lucas Ancillo, 2022. "Management in times of crises: reflections on characteristics, avoiding pitfalls, and pathways out," Review of Managerial Science, Springer, vol. 16(7), pages 2035-2046, October.
  26. Pangarkar, Aniruddha & Fleischman, Gary M. & Iacobucci, Dawn, 2022. "Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
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