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How consumers may justify inappropriate behavior in market settings: An application on the techniques of neutralization

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  1. Sarah Bayer & Henner Gimpel & Serkan Sarikaya, 2019. "Bank customers’ decision-making process in choosing between ethical and conventional banking: a survey-based examination," Journal of Business Economics, Springer, vol. 89(6), pages 655-697, August.
  2. Denni Arli & Fandy Tjiptono, 2014. "The End of Religion? Examining the Role of Religiousness, Materialism, and Long-Term Orientation on Consumer Ethics in Indonesia," Journal of Business Ethics, Springer, vol. 123(3), pages 385-400, September.
  3. Jean-Marc Bourgeon & Pierre Picard, 2014. "Fraudulent Claims and Nitpicky Insurers," American Economic Review, American Economic Association, vol. 104(9), pages 2900-2917, September.
  4. Ertz, Myriam & Lecompte, Agnès & Durif, Fabien, 2018. "“It's not my fault, I am in the right!” Exploration of neutralization in the justification of the support and use of a controversial technological collaborative consumption service," Technological Forecasting and Social Change, Elsevier, vol. 134(C), pages 254-264.
  5. Sam Bliss, 2019. "The Case for Studying Non-Market Food Systems," Sustainability, MDPI, vol. 11(11), pages 1-30, June.
  6. Kyoko fukukawa, 2002. "Developing A Framework for EthicallyQuestionable Behavior in Consumption," Journal of Business Ethics, Springer, vol. 41(1), pages 99-119, November.
  7. Kristof De Wulf & Patrick Van Kenhove & Sarah Steenhaut, 2003. "The relationship between consumers unethical behavior and customer loyalty in a retail environment," Vlerick Leuven Gent Management School Working Paper Series 2003-17, Vlerick Leuven Gent Management School.
  8. Saar Bossuyt & Patrick Kenhove, 2018. "Assertiveness Bias in Gender Ethics Research: Why Women Deserve the Benefit of the Doubt," Journal of Business Ethics, Springer, vol. 150(3), pages 727-739, July.
  9. Paul W. Ballantine & Lucie K. Ozanne & Rachel Bayfield, 2019. "Why Buy Free? Exploring Perceptions of Bottled Water Consumption and Its Environmental Consequences," Sustainability, MDPI, vol. 11(3), pages 1-11, February.
  10. Marilyn Giroux & Jungkeun Kim & Jacob C. Lee & Jongwon Park, 2022. "Artificial Intelligence and Declined Guilt: Retailing Morality Comparison Between Human and AI," Journal of Business Ethics, Springer, vol. 178(4), pages 1027-1041, July.
  11. Iris Vermeir & Patrick Kenhove, 2008. "Gender Differences in Double Standards," Journal of Business Ethics, Springer, vol. 81(2), pages 281-295, August.
  12. Cosmina Bradu & Jacob Orquin & John Thøgersen, 2014. "The Mediated Influence of a Traceability Label on Consumer’s Willingness to Buy the Labelled Product," Journal of Business Ethics, Springer, vol. 124(2), pages 283-295, October.
  13. Daniel Bulin & Georgică Gheorghe & Adrian Lucian Kanovici & Adrian Bogdan Curteanu & Oana-Diana Curteanu & Robert-Ionuţ Dobre, 2024. "Youth Perspectives on Collaborative Consumption: A Study on the Attitudes and Behaviors of the Romanian Generation Z," Sustainability, MDPI, vol. 16(7), pages 1-17, April.
  14. Alain d’Astous & Amélie Legendre, 2009. "Understanding Consumers’ Ethical Justifications: A Scale for Appraising Consumers’ Reasons for Not Behaving Ethically," Journal of Business Ethics, Springer, vol. 87(2), pages 255-268, June.
  15. Daunt, Kate L. & Harris, Lloyd C., 2011. "Customers acting badly: Evidence from the hospitality industry," Journal of Business Research, Elsevier, vol. 64(10), pages 1034-1042, October.
  16. Pierre Picard, 2012. "Economic Analysis of Insurance Fraud," Working Papers hal-00725561, HAL.
  17. Lee, Jungki & Fullerton, Sam, 2014. "Incorporation of victim size in an examination of consumer ethics in South Korea," Australasian marketing journal, Elsevier, vol. 22(2), pages 125-135.
  18. Shanahan, Kevin J. & Hyman, Michael R., 2010. "Motivators and enablers of SCOURing: A study of online piracy in the US and UK," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1095-1102, September.
  19. Casola, Luca & Kemp, Simon & Mackenzie, Alexander, 2009. "Consumer decisions in the black market for stolen or counterfeit goods," Journal of Economic Psychology, Elsevier, vol. 30(2), pages 162-171, April.
  20. Scheidler, Sabrina & Edinger-Schons, Laura Marie, 2020. "Partners in crime? The impact of consumers' culpability for corporate social irresponsibility on their boycott attitude," Journal of Business Research, Elsevier, vol. 109(C), pages 607-620.
  21. Pamela Yeow & Alison Dean & Danielle Tucker, 2014. "Bags for Life: The Embedding of Ethical Consumerism," Journal of Business Ethics, Springer, vol. 125(1), pages 87-99, November.
  22. Uba, Chijioke Dike & Chatzidakis, Andreas, 2016. "Understanding engagement and disengagement from pro-environmental behaviour: The role of neutralization and affirmation techniques in maintaining persistence in and desistance from car use," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 278-294.
  23. Dang, Anh & Arndt, Aaron D., 2017. "How personal costs influence customer citizenship behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 173-181.
  24. S. Steenhaut & P. Van Kenhove, 2006. "The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/370, Ghent University, Faculty of Economics and Business Administration.
  25. Olivier Boiral, 2016. "Accounting for the Unaccountable: Biodiversity Reporting and Impression Management," Journal of Business Ethics, Springer, vol. 135(4), pages 751-768, June.
  26. Al-Khatib, Jamal A. & Vitell, Scott J. & Rexeisen, Richard & Rawwas, Mohammed, 2005. "Inter-country differences of consumer ethics in Arab countries," International Business Review, Elsevier, vol. 14(4), pages 495-516, August.
  27. David Talbot & Olivier Boiral, 2015. "Strategies for Climate Change and Impression Management: A Case Study Among Canada’s Large Industrial Emitters," Journal of Business Ethics, Springer, vol. 132(2), pages 329-346, December.
  28. Michaelidou, Nina & Micevski, Milena & Cadogan, John W., 2021. "Users’ ethical perceptions of social media research: Conceptualisation and measurement," Journal of Business Research, Elsevier, vol. 124(C), pages 684-694.
  29. Olivier Boiral & Iñaki Heras-Saizarbitoria & Marie-Christine Brotherton & Julie Bernard, 2019. "Ethical Issues in the Assurance of Sustainability Reports: Perspectives from Assurance Providers," Journal of Business Ethics, Springer, vol. 159(4), pages 1111-1125, November.
  30. Pueschel, Julia & Chamaret, Cécile & Parguel, Béatrice, 2017. "Coping with copies: The influence of risk perceptions in luxury counterfeit consumption in GCC countries," Journal of Business Research, Elsevier, vol. 77(C), pages 184-194.
  31. Long-Chuan Lu & Chia-Ju Lu, 2010. "Moral Philosophy, Materialism, and Consumer Ethics: An Exploratory Study in Indonesia," Journal of Business Ethics, Springer, vol. 94(2), pages 193-210, June.
  32. Bliss, Sam & Egler, Megan, 2020. "Ecological Economics Beyond Markets," Ecological Economics, Elsevier, vol. 178(C).
  33. Chang, Hsiu-Hua & Yang, Ting-Shan, 2022. "Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  34. Harris, Lloyd C., 2008. "Fraudulent Return Proclivity: An Empirical Analysis," Journal of Retailing, Elsevier, vol. 84(4), pages 461-476.
  35. Øyvind Kvalnes & Salvör Nordal, 2019. "Normalization of Questionable Behavior: An Ethical Root of the Financial Crisis in Iceland," Journal of Business Ethics, Springer, vol. 159(3), pages 761-775, October.
  36. David Talbot & Olivier Boiral, 2018. "GHG Reporting and Impression Management: An Assessment of Sustainability Reports from the Energy Sector," Journal of Business Ethics, Springer, vol. 147(2), pages 367-383, January.
  37. Coyle, James R. & Gould, Stephen J. & Gupta, Pola & Gupta, Reetika, 2009. ""To buy or to pirate": The matrix of music consumers' acquisition-mode decision-making," Journal of Business Research, Elsevier, vol. 62(10), pages 1031-1037, October.
  38. Andreas Chatzidakis & Sally Hibbert & Andrew Smith, 2007. "Why People Don’t Take their Concerns about Fair Trade to the Supermarket: The Role of Neutralisation," Journal of Business Ethics, Springer, vol. 74(1), pages 89-100, August.
  39. Rong-An Shang & Yu-Chen Chen & Pin-Cheng Chen, 2008. "Ethical Decisions About Sharing Music Files in the P2P Environment," Journal of Business Ethics, Springer, vol. 80(2), pages 349-365, June.
  40. Mortimer, Gary & Fazal-e-Hasan, Syed Muhammad & Grimmer, Martin & Grimmer, Louise, 2020. "Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  41. Jinsoo Hwang & Yekyoung Yoo & Insin Kim, 2021. "Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?," IJERPH, MDPI, vol. 18(7), pages 1-16, March.
  42. Tine Bock & Patrick Kenhove, 2011. "Double Standards: The Role of Techniques of Neutralization," Journal of Business Ethics, Springer, vol. 99(2), pages 283-296, March.
  43. Minjeong Kang & Taeshik Gong, 2019. "Dysfunctional customer behavior: conceptualization and empirical validation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 625-646, December.
  44. Bossuyt, Saar & Vermeir, Iris & Slabbinck, Hendrik & De Bock, Tine & Van Kenhove, Patrick, 2017. "The compelling urge to misbehave: Do impulse purchases instigate unethical consumer behavior?," Journal of Economic Psychology, Elsevier, vol. 58(C), pages 60-76.
  45. Sarah Steenhaut & Patrick Kenhove, 2006. "The Mediating Role of Anticipated Guilt in Consumers’ Ethical Decision-Making," Journal of Business Ethics, Springer, vol. 69(3), pages 269-288, December.
  46. S. Steenhaut & P. Van Kenhove, 2003. "Consumers’ Reactions to “Receiving Too Much Change at the Checkout”," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/186, Ghent University, Faculty of Economics and Business Administration.
  47. Kyoko Fukukawa & Christine Ennew, 2010. "What We Believe Is Not Always What We Do: An Empirical Investigation into Ethically Questionable Behavior in Consumption," Journal of Business Ethics, Springer, vol. 91(1), pages 49-60, February.
  48. Chiou, Jyh-Shen & Wu, Lei-Yu & Chou, Szu-Yu, 2012. "You do the service but they take the order," Journal of Business Research, Elsevier, vol. 65(7), pages 883-889.
  49. Paolo Antonetti & Stan Maklan, 2014. "Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices," Journal of Business Ethics, Springer, vol. 124(1), pages 117-134, September.
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