Drawing on the knowledge of returned expatriates for organizational learning: Case studies in German multinational companies

In order to explore the potential contributions that returned expatriates can make towards helping their organizations to better understand and manage culturally diverse and changing conditions, a pilot study was conducted in two German-based companies with a long tradition of international operations. The interviews generated insights not only into the four categories of knowledge used in the organizational learning literature (declarative, procedural, conditional, and axiomatic) but also into a fifth (relational). The analysis indicates that a large gap remains between individual and organizational learning. The barriers encountered by the expatriates in transforming their knowledge into an organizational property lie more in the absence of supportive factors and conditions than in the actual presence of impediments. The authors suggest that many of the problems encountered by returned expatriates are not limited to this specific subgroup but rather serve to highlight those experienced by other employees who seek to introduce new ideas and practices into an organization. The study therefore concludes not only with recommendations for improving expatriation processes, but also with suggestions for identifying the learning needs of an organization and for creating a supportive framework for organizational learning from all employees.