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Kundenbindungsansätze im deutschen TK-Markt im Lichte der Regulierung

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  • Monti, Alessandro
  • Schäfer, Ralf G.
  • Lucidi, Stefano
  • Stumpf, Ulrich

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  • Monti, Alessandro & Schäfer, Ralf G. & Lucidi, Stefano & Stumpf, Ulrich, 2013. "Kundenbindungsansätze im deutschen TK-Markt im Lichte der Regulierung," WIK Discussion Papers 377, WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste GmbH.
    • Handle: RePEc:zbw:wikdps:377
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    File URL: https://www.econstor.eu/bitstream/10419/226990/1/WIK-Diskussionsbeitrag-Nr-377.pdf
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    References listed on IDEAS

    as
    1. Gerpott, Torsten J. & Rams, Wolfgang & Schindler, Andreas, 2001. "Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market," Telecommunications Policy, Elsevier, vol. 25(4), pages 249-269, May.
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