IDEAS home Printed from https://ideas.repec.org/p/wop/mitccs/203.html
   My bibliography  Save this paper

A Knowledge-Based Approach to Exception Handling in Workflow Systems

Author

Listed:
  • Mark Klein

Abstract

This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative work process caused by errors, failures, resource or requirements changes etc.) that can occur during the enactment of a workflow. This approach is based on exploiting a generic and reusable body of knowledge concerning what kinds of exceptions can occur in collaborative work processes, how these exceptions can be detected, and how they can be resolved. This work builds upon previous efforts from the MIT Process Handbook project and from research on conflict management in collaborative design.

Suggested Citation

  • Mark Klein, 1998. "A Knowledge-Based Approach to Exception Handling in Workflow Systems," Working Paper Series 203, MIT Center for Coordination Science.
    • Handle: RePEc:wop:mitccs:203
    as

    Download full text from publisher

    File URL: http://ccs.mit.edu/papers/CCSWP202
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wop:mitccs:203. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Thomas Krichel (email available below). General contact details of provider: http://ccs.mit.edu/wpmenu.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.