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Higher-order effects of groupware : a case of consequences of Lotus Notes

Author

Listed:
  • Aldenberg, Barry

    (Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics)

  • Heng, M.S.H.
  • Peters, S.C.A.

Abstract

Companies are installing groupware to gain more efficiency. This article is based on a research done at a global leasing company to the high-order effects of groupware. The groupware was used by an international european team in the company developping a new database. The major effects of using the groupware were more responsibility for the employees because they had acces to much more information. Groupware supports the organizational change from a local oriented company to a global company. By creating a group memory and a problem/solution database better knowledge management and co-ordination was possible resulting in a higher quality of work. Because of the succes groupware is now installed throughout the whole company as a standard workplace environment.

Suggested Citation

  • Aldenberg, Barry & Heng, M.S.H. & Peters, S.C.A., 1999. "Higher-order effects of groupware : a case of consequences of Lotus Notes," Serie Research Memoranda 0042, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    • Handle: RePEc:vua:wpaper:1999-42
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    More about this item

    Keywords

    Groupware; Organizational change; Knowledge management;
    All these keywords.

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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