Network revenue management with product-specific no-shows

Revenue management practices often include overbooking capacity to account for customers who make reservations but do not show up. In this paper, we consider the network revenue management problem with no-shows and overbooking, where the show-up probabilities are specific to each product. No-show rates differ significantly by product (for instance, each itinerary and fare combination for an airline) as sale restrictions and the demand characteristics vary by product. However, models that consider no-show rates by each individual product are difficult to handle as the state-space in dynamic programming formulations (or the variable space in approximations) increases significantly. In this paper, we propose a randomized linear program to jointly make the capacity control and overbooking decisions with product-specific no-shows. We establish that our formulation gives an upper bound on the optimal expected total profit and our upper bound is tighter than a deterministic linear programming upper bound that appears in the existing literature. Furthermore, we show that our upper bound is asymptotically tight in a regime where the leg capacities and the expected demand is scaled linearly with the same rate. We also describe how the randomized linear program can be used to obtain a bid price control policy. Computational experiments indicate that our approach is quite fast, able to scale to industrial problems and can provide significant improvements over standard benchmarks.