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The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience

Author

Listed:
  • Hendriks, Frank
  • Ou, Carol

    (Tilburg University, School of Economics and Management)

  • K Amiri, Amin

    (Tilburg University, School of Economics and Management)

  • Bockting, Sander

Abstract

No abstract is available for this item.

Suggested Citation

  • Hendriks, Frank & Ou, Carol & K Amiri, Amin & Bockting, Sander, 2020. "The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience," Other publications TiSEM bba52a5e-04f8-4d5c-b2b1-a, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:bba52a5e-04f8-4d5c-b2b1-adc2bd53113d
    as

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    File URL: https://pure.uvt.nl/ws/portalfiles/portal/31906472/Revised_Manuscript_The_effect_of_chatbot_introduction_on_user_satisfaction_vFinal_KPMG.pdf
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    References listed on IDEAS

    as
    1. Nikhil Sharma & Brian S. Butler & Jeannie Irwin & Heiko Spallek, 2011. "Emphasizing social features in information portals: Effects on new member engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(11), pages 2106-2120, November.
    2. Nikhil Sharma & Brian S. Butler & Jeannie Irwin & Heiko Spallek, 2011. "Emphasizing social features in information portals: Effects on new member engagement," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(11), pages 2106-2120, November.
    Full references (including those not matched with items on IDEAS)

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