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A Classification Scheme for Characterizing Service Networks

Author

Listed:
  • Jorn Altmann

    (College of Engineering, Seoul National University)

  • Martina Meschke

    (Fakultat fur Wirtschaftswissenschaft, FernUniversitaet Hagen)

  • Ashraf Bany Mohammed

    (Management Information Systems Department, University of Hail)

Abstract

This paper introduces an extended definition of service networks. The service network definition, which can be used for classifying service networks, comprises two parts: the service network declaration and the service network specification. The service network specification consists of the specification of the network characteristics, the node characteristics, and the link characteristics. Each of these three characteristics comprises a set of criteria. One fraction of the criteria has been identified through literature research on services, networked organizations, and service network concepts. The remaining fraction of criteria is the result of a case study analysis. The service network case study has been taken from the information technology sector (i.e., the network of Cloud computing services). The analysis of the case study identified characteristics that are important for describing IT service networks but cannot be captured with the existing definitions of service networks.

Suggested Citation

  • Jorn Altmann & Martina Meschke & Ashraf Bany Mohammed, 2012. "A Classification Scheme for Characterizing Service Networks," TEMEP Discussion Papers 201286, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Jan 2012.
    • Handle: RePEc:snv:dp2009:201286
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    File URL: http://temep-repec.my-groups.de/DP-86.pdf
    File Function: First version, 2012
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    References listed on IDEAS

    as
    1. Gaur, Sonjaya S. & Evanschitzky, Heiner & Ahlert, Dieter & Kolhatkar, Ajay A., 2005. "Marketing innovative service solutions with inter-organizational service networks: opportunities and threats," Working Papers 26, University of Münster, Competence Center Internet Economy and Hybrid Systems, European Research Center for Information Systems (ERCIS).
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    Cited by:

    1. Kibae Kim & Jörn Altmann & Sodam Baek, 2015. "Role of Platform Providers in Software Ecosystems," TEMEP Discussion Papers 2015120, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Jan 2015.
    2. Sodam Baek & Kibae Kim & Jorn Altmann, 2014. "Role of Platform Providers in Service Networks: The Case of Salesforce.com AppExchange," TEMEP Discussion Papers 2014112, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised May 2014.

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      More about this item

      Keywords

      Classification scheme; service science; Cloud computing; service network; social network; service network evaluation.;
      All these keywords.

      JEL classification:

      • D02 - Microeconomics - - General - - - Institutions: Design, Formation, Operations, and Impact
      • D85 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Network Formation
      • L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
      • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
      • L24 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Contracting Out; Joint Ventures
      • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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