Evaluation of Student Satisfaction of Remote Learning: Exploring Moroccan Higher Education Performance in Morocco in Times of Crisis

The quarantine related to the COVID-19 crisis outbreak educational institutions to reschedule their courses, exams, and trainings and to switch to remote learning methods. The rapid and wide spread of a global pandemic, such as the coronavirus, requires effective strategies for managing the crisis with less damage. In higher education, the massive adoption of emergency remote learning (ERL) is crucial solution, which has been contributing to minimizing the spread of the COVID-19 pandemic. However, different factors need to be taken into consideration to assess student satisfaction as well as the performance of higher education institutions. This study reports the results of an evaluation of student satisfaction and the performance of Moroccan institutions, while identifying factors that may affect the success of remote learning in higher education. As the coronavirus crisis spread around the world, almost all countries had to react. Thus, today, Morocco finds itself with 99% of all officially registered students in higher education affected. These students were part of the Moroccan experience, with a wide variety of modalities to ensure the continuity of their higher education. This paper explores the efficacy of remote learning and presents an investigation of the impact of COVID crisis on the higher education.