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Quality of Service of Hotel and Lodging Businesses in Samutsongkram Province, Thailand

Author

Listed:
  • Chutima Mingkhwansakul

    (Suan Sunandha Rajabhat University)

  • Duangsamorn Rungsawanpho

    (Suan Sunandha Rajabhat University)

Abstract

The objectives of this study were to examine the level of the quality of Service of the hotel and lodging businesses in Samutsongkram province, Thailand to develop the guidelines for the development of their quality of service. The period of study was between October and November 2017. This study suggests that the entrepreneurs of the hotel and lodging businesses should focus on providing continuously development programs for their staff members. They should also utilize modern technologies in enhancing their service in all aspects to maximize the customer satisfaction.

Suggested Citation

  • Chutima Mingkhwansakul & Duangsamorn Rungsawanpho, 2018. "Quality of Service of Hotel and Lodging Businesses in Samutsongkram Province, Thailand," Proceedings of International Academic Conferences 8810431, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:8810431
    as

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    File URL: https://iises.net/proceedings/international-interdisciplinary-conference/table-of-content/detail?cid=88&iid=009&rid=10431
    File Function: First version, 2018
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    More about this item

    Keywords

    Quality of service; hotel and lodging businesses; Samutsongkram province;
    All these keywords.

    JEL classification:

    • Y80 - Miscellaneous Categories - - Related Disciplines - - - Related Disciplines

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