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Using Service Design to Manage Emergent Services

Author

Listed:
  • Tung-Hsiang Chou

    (Dept. of Information Management, National Kaohsiung First University of Science and Technology)

Abstract

Technology is developed in tremendous speed nowadays. Stand-alone system until now is going to Cloud Computing trend, many data can be used to save or transfer information through cloud computing. The study uses these technologies to design a multifunction e-service system for ambulance. The e-service system updated the new way from handwriting to smart device, it can ensure information to save and transfer to the hospital database. In order to improve the current ambulance system process and replace handwriting format, this study invents the e-service system for ambulance. We use service design approach to redesign service process of ambulance, and then this study uses smart device to install e-service system for ambulance. This e-service system integrates many various media (such as sound, pictures or text ) and helps hospital employee to prepare some material before the patients arrive at hospital. This study will use Taiwan?s ambulance to illustrate its process and try to improve it with service design methodology.

Suggested Citation

  • Tung-Hsiang Chou, 2015. "Using Service Design to Manage Emergent Services," Proceedings of International Academic Conferences 2603963, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:2603963
    as

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    File URL: https://iises.net/proceedings/17th-international-academic-conference-vienna/table-of-content/detail?cid=26&iid=018&rid=3963
    File Function: First version, 2015
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    More about this item

    Keywords

    e-service; ambulance; cloud computing; service design; process;
    All these keywords.

    JEL classification:

    • C63 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Computational Techniques
    • L89 - Industrial Organization - - Industry Studies: Services - - - Other
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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