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Quality And Performance In The Public Sector

Author

Listed:
  • Margareta FLORESCU

    (Academy of Economic Studies, Faculty of Management)

  • Elena DOVAL

    (Faculty of Management, Spiru Haret University, Bra?ov)

Abstract

The paper focuses on the need for quality products and services assurance in the public sector, which in time became one of the fundamental objectives of all public institutions and administrative authorities of developed countries. The paper deals with modaliati performance in public administration that involves a continuous assessment, which takes into account the existing situation, to formulate real solutions to improve the quality of services they provide. Framework for Self-assessment of the functioning of institutions of public administration (CAF) is one of the tools that public sector organizations can use to identify areas that need to be improved so as to respond more quickly and more specifically the growing needs and various beneficiaries / citizens. The paper is based on a case study - Self Directorate Infrastructure and Technology Transfer of the National Authority for Scientific Research

Suggested Citation

  • Margareta FLORESCU & Elena DOVAL, "undated". "Quality And Performance In The Public Sector," Proceedings of the Fifth "Administration and Public Management" International Conference: "Public Institutions' Capacity to Implement the Administrative Reform Process", Bucharest, June 23-24, 2009 6, Research Centre in Public Administration and Public Services, Bucharest, Romania.
    • Handle: RePEc:rom:confca:6
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    File URL: http://www.confcamp.ase.ro/2009/6.pdf
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    More about this item

    Keywords

    Performance in public sector; quality assurance in public sector; performance self-evaluation;
    All these keywords.

    JEL classification:

    • H7 - Public Economics - - State and Local Government; Intergovernmental Relations
    • P47 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Performance and Prospects
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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