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Impact of ISO 9001 Standard on the Quality Costs of Construction Projects in the Philippines

Author

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  • Neyestani, Behnam
  • Juanzon, Joseph Berlin P.

Abstract

Since past two decades, ISO 9001 standard has shown its capabilities to lower cost, increase productivity, and satisfy stakeholders (customers) in the organizations. Although ISO 9001 standard has proven its benefits to different sectors in all over the world. But there is still debate among researchers and practitioners concerning the usefulness of applying ISO 9001 in construction projects. However, it seems that among different methods, quality cost analysis is an excellent technique to indicate how much ISO 9001 is able to improve effectively quality performance, and reduce costs in the projects. Thus, the main purpose of this study is to assess the effects of ISO 9001 implementation on quality cost in construction projects. For this aim, a literature review was conducted to design a structured questionnaire in a sample of the 67 respondents from ISO 9001:2008-certified projects of large-scale (AAA) construction companies in Metro Manila, Philippine. As a quantitative research, the inferential statistics analysis used to test the hypotheses of this study. Lastly, the results reported that ISO 9001 standard significantly affects the reduction of quality cost within construction projects in Metro Manila, Philippines.

Suggested Citation

  • Neyestani, Behnam & Juanzon, Joseph Berlin P., 2017. "Impact of ISO 9001 Standard on the Quality Costs of Construction Projects in the Philippines," MPRA Paper 76797, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:76797
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    File URL: https://mpra.ub.uni-muenchen.de/76797/1/MPRA_paper_76797.pdf
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    Cited by:

    1. Neyestani, Behnam, 2017. "Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A Review," MPRA Paper 76799, University Library of Munich, Germany.
    2. Neyestani, Behnam, 2017. "Quality Costing Technique: An Appropriate Financial Indicator for Reducing Costs and Improving Quality in the Organizations," MPRA Paper 77375, University Library of Munich, Germany.
    3. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2017. "ISO 9001 Standard and Organization's Performance: A Literature Review," OSF Preprints db5mv, Center for Open Science.
    4. Neyestani, Behnam, 2017. "Quality Costing Technique An Appropriate Financial Indicator for Reducing Costs and Improving Quality in the Organizations," OSF Preprints k8r7m, Center for Open Science.

    More about this item

    Keywords

    ISO 9001 Certification; Quality Costing Method; Quality Costs; Control Costs; Failure Costs; Construction Projects.;
    All these keywords.

    JEL classification:

    • D2 - Microeconomics - - Production and Organizations
    • L74 - Industrial Organization - - Industry Studies: Primary Products and Construction - - - Construction
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • N6 - Economic History - - Manufacturing and Construction
    • O22 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis

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