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La introducción de los instrumentos de gestión de la calidad en la administración pública rumana
[The introduction of quality management tools in the Romanian public administration]

Author

Listed:
  • Cristea, Ana Ionela

Abstract

This paper aims to provide an assessment of the introduction of quality management tools (Common Assessment Framework-CAF, Multi Annual Modernization Program-PMM, Balanced Scorecard and Benchlearning) in the Romanian public administration, after the fall of communism in 1989 until 2012, necessary to carry out the administrative reform process.

Suggested Citation

  • Cristea, Ana Ionela, 2013. "La introducción de los instrumentos de gestión de la calidad en la administración pública rumana [The introduction of quality management tools in the Romanian public administration]," MPRA Paper 51877, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:51877
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    File URL: https://mpra.ub.uni-muenchen.de/51877/1/MPRA_paper_51877.pdf
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    More about this item

    Keywords

    Public Administration; Management Tools; Quality Management;
    All these keywords.

    JEL classification:

    • F5 - International Economics - - International Relations, National Security, and International Political Economy

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