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Гибридная Имитационная Модель Отделения Банка Как Системы Массового Обслуживания: Роль Человеческого Фактора
[A hybrid simulation model of bank branch considered as system of queuing: the role of human factor]

Author

Listed:
  • Rumyantsev, Mikhail I.

Abstract

This paper continues consideration of computer simulation of a bank branch by means of GPSS World and structural-morphological analysis. In a previous work the bank is modeled by a set of queuing systems. Following the first article in this part we report on the development of a simulation model to examine the influence of skills, motivation and an emotional condition of the bank personnel on its labour productivity and overall performance with clients. The results of research are described briefly and confirm a hypothesis about an applicability of such approach to reengineering of banking business processes.

Suggested Citation

  • Rumyantsev, Mikhail I., 2011. "Гибридная Имитационная Модель Отделения Банка Как Системы Массового Обслуживания: Роль Человеческого Фактора [A hybrid simulation model of bank branch considered as system of queuing: the role of h," MPRA Paper 48589, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:48589
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    File URL: https://mpra.ub.uni-muenchen.de/48589/1/MPRA_paper_48589.pdf
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    References listed on IDEAS

    as
    1. Mikhail I. Rumyantsev, 2009. "About Some Applications of Kolmogorov Equations to the Simulation of Financial Institutions Activity," Papers 0912.1037, arXiv.org.
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      More about this item

      Keywords

      banking activity; simulation; system dynamics; structural-morphological analysis; archetype; human factor; GPSS;
      All these keywords.

      JEL classification:

      • C15 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Statistical Simulation Methods: General
      • C51 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Model Construction and Estimation
      • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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