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Mobile Business in the Vending Industry

Author

Listed:
  • Heinkele, Christian
  • Pousttchi, Key

Abstract

The business of operating vending machines substantially changes by the use of telemetry via wireless technologies. This technology enables operators to change their business processes from a fixed periodical to a needs-based operating and maintenance, generating efficiency and effectiveness added values. In addition, significant advantages can be achieved by real-time error reports, by analyzing and optimizing the product range and the profitability. The paper provides a general introduction in the vending market and the operating process. Based on this, drawbacks and opportunities of the use of mobile communication techniques in vending machines for a business process reengineering are discussed and criteria for the choice of telemetry-equipped vending machines’ locations are developed. The feasibility of the proposed concepts is examined with regard to the current technical state-of-the-art. Finally, conclusions are drawn and an outlook on the future of mobile vending is given.

Suggested Citation

  • Heinkele, Christian & Pousttchi, Key, 2004. "Mobile Business in the Vending Industry," MPRA Paper 3617, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:3617
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    More about this item

    Keywords

    mobile business; mobile business processes; mobile BPR; vending industry; telemetry;
    All these keywords.

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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