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Mobile applications for government: a framework for evaluating their economic impact

Author

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  • Johansen, Elias

Abstract

An implementation strategy for a mobile app must be adjusted as the app progresses through different stages of maturity as it progresses through different stages of development as it progresses through different stages of maturity. A challenge that can arise when it comes to assessing the quality of mobile apps that are used by governments is the assessment of their quality. The reason for this is that they are progressing from the infancy stage of their use to the maturity stage of it. Through the use of a multi-item scale, this study intends to assess the quality of mobile apps offered by the governments that involve transactions in order to determine whether or not these apps are of a high quality. The results of a comprehensive review of scientific research that has been carried out by academic scholars and practitioners has led to the identification of a number of factors that influence the quality of mobile apps developed by government agencies based on a comprehensive review of scientific research. It was the purpose of our study to conduct a survey of fully functional mobile apps in order to develop a questionnaire that would be used to gather feedback from users based on an analysis of reviews and interviews with users in order to develop a survey of fully functional mobile apps. Following the quantitative analysis of the data, an appropriate scale was able to be developed based on the responses that had been received as a result of the quantitative analysis of the data. By evaluating the perceived value of government mobile applications, citizens can be able to evaluate the perceived quality of government mobile applications and the perceived value of government services. It has been found that, based on the analysis of the data, seven constructs can be used as a way of evaluating the quality of government apps on the basis of demand. A number of constructs are included in these constructs, such as user friendliness, transaction transparency, loading speeds, flexibility, complete information, trust and safety, as well as efficiency of the apps.

Suggested Citation

  • Johansen, Elias, 2021. "Mobile applications for government: a framework for evaluating their economic impact," MPRA Paper 115908, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:115908
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    More about this item

    Keywords

    mobile apps for economic development; government mobile apps; mobile apps for competitiveness; mobile apps for quality assessment; mobile apps for economic development;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • Q55 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environmental Economics: Technological Innovation

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