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Evaluating the Competitiveness of Government Mobile Apps: An Assessment of Their Impact on Society

Author

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  • Driskell, David

Abstract

The strategy of mobile app implementation must be adjusted as the app progresses through different stages of maturity. The assessment of the quality of mobile apps used by governments is difficult as they progress through the stages of maturity of the service. A multi-item scale is proposed in this study to assess the quality of mobile apps provided by governments that involve transactions. An extensive review of research conducted by academic scholars and practitioners identified factors that influence the quality of mobile apps developed by the government. We conducted a survey of fully operational mobile apps using a questionnaire based on an analysis of reviews and interviews with users. The data was analysed quantitatively in order to develop a scale based on the responses received. Citizens can use this scale to evaluate the perceived quality of government mobile applications. According to the analysis of the data, seven constructs can be used to assess the quality of government apps on the demand side, including user friendliness, transaction transparency, loading speeds, flexibility, complete information, trust and safety, and efficiency.

Suggested Citation

  • Driskell, David, 2022. "Evaluating the Competitiveness of Government Mobile Apps: An Assessment of Their Impact on Society," MPRA Paper 115193, University Library of Munich, Germany, revised 12 Jul 2022.
    • Handle: RePEc:pra:mprapa:115193
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    More about this item

    Keywords

    Society and government mobile apps; impact of mobile apps; competitiveness and mobile apps; mobile apps quality assessment; society and mobile apps;
    All these keywords.

    JEL classification:

    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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