سامانه مدیریت دانش، گزیری هوشمند برای بهبود در مدیریت خطاهای درمان[Knowledge management system, a smart remedy for improving the management of treatment errors]

Errors in treatment process are of the main issues regarding patient safety in health centers and hospitals that have had a growing rate, causing concern in health industry. Using the knowledge associated with such incidents in hospitals has facilitated management as well as reporting process. It is also effective in managerial decisions. The purpose of this study is exploiting the main processes of knowledge management for improving the management and reporting medical errors for medical centers and hospitals, paving the way for achieving and recording the knowledge related to such incidents by presenting proper strategies. Afterwards, by disseminating and proper transferring of knowledge to right people, implementation and efficient utilization of this knowledge will be made possible. The present study is qualitative from the viewpoint of the implementation process and is applied from the perspective of studying the results. Next, to understand the role of knowledge management processes in hospitals, filed studies have been employed. In presenting the findings, we managed to achieve various methods and approaches of the four processes of knowledge management in management of documents related to errors in hospitals. The manner of doing different stages was considered from individual, group and inter organizational viewpoints. Then, the manner of gaining knowledge related to treatment errors was explained. At the stage of storing knowledge, the manner of coding knowledge and the benefits of reusing knowledge repositories in hospitals has been mentioned. At the stage of publishing and distributing knowledge, the importance of maintaining the security and privacy of individuals as well as respecting their privacy have been regarded. In the process of adoption and utilization, the method of using knowledge in making decisions and planning is expressed. The results reveal that knowledge management systems are capable of creating cohesion and sustainability. In explicit knowledge associated with treatment errors, they can also help preserve the knowledge and experience of experts and the elite in this field. In case they leave, this knowledge and experience will not vanish.