The Role of Experience in the Digital Age and Its Purpose in the Value Creation Process
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DOI: 10.31219/osf.io/vh7gz
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- Nisreen Ameen & Ali Tarhini & Alexander Reppel & Amitabh Anand, 2021. "Customer experiences in the age of artificial intelligence," Post-Print halshs-03045430, HAL.
- Barari, Mojtaba & Ross, Mitchell & Surachartkumtonkun, Jiraporn, 2020. "Negative and positive customer shopping experience in an online context," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
- Yang, Yongqing & Gong, Yeming & Land, Lesley Pek Wee & Chesney, Thomas, 2020. "Understanding the effects of physical experience and information integration on consumer use of online to offline commerce," International Journal of Information Management, Elsevier, vol. 51(C).
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This paper has been announced in the following NEP Reports:- NEP-ICT-2023-02-06 (Information and Communication Technologies)
- NEP-PAY-2023-02-06 (Payment Systems and Financial Technology)
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