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MURA Snapshot: Development of a Sociotechnical Survey Tool for Headquarters Assessment

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  • McTernan, Wesley
  • Kalloniatis, Alexander
  • Tsui, Sebastian

Abstract

Modern joint military headquarters are fast paced and dynamic environments that act as the nexus of information for multi-domain operations. To understand the complex sociotechnical system of a joint operations headquarters, a sophisticated assessment framework and tool is required. This paper discusses the development of the MURA Snapshot: a survey instrument designed to capture key sociotechnical dimensions critical to the success of a modern joint operations headquarters. The MURA Snapshot is proposed as part of the longitudinal tracking of improvement under the Australian headquarters modernisation project: Plan MURA. In this paper we begin by providing an overview of the evolution of joint headquarters within Australia, contextualising the military environment the MURA Snapshot aims to assess. Then we discuss a history of assessment in military headquarters and models of assessment. Finally we discuss our process for the development of the MURA Snapshot. In describing the development of the MURA Snapshot, we explore the literature on survey design, its principles, and key survey design considerations including the use of single and multi-item measures, the use of established versus bespoke survey measures, scale composition and compatibility with extant models. The discussion of this literature may provide useful insights for military practitioners when developing future surveys.

Suggested Citation

  • McTernan, Wesley & Kalloniatis, Alexander & Tsui, Sebastian, 2022. "MURA Snapshot: Development of a Sociotechnical Survey Tool for Headquarters Assessment," OSF Preprints qb4ya, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:qb4ya
    DOI: 10.31219/osf.io/qb4ya
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